MM
Mashilo M
Active since Nov 2021
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Thank you
Thank your Mr Kwana, for delivering on your word, and on time.
0 replies
5 months ago
Thank you very much ...
Thank you very much Tshwaraganang M, you have been very helpful, Momentum Insure is good
71 replies
12 months ago
This Feels Like Harassment, Not Customer Service
These guys are as bad as ****mers. Their representatives are also extremely unprofessional. They keep harassing me, calling almost every day. One time, they called me 12 times in a single day—even after I told them multiple times to leave me alone. The people calling are incredibly rude when you ask them to stop.
58 replies
31 months ago
Email Feedback Rating System for Tiger Wheel & Tyre
I recently received an email requesting feedback on my service experience at Midrand Tiger Wheel & Tyre. However, upon closer examination of the rating system, I've observed some concerning aspects that I would like to bring to your attention. It appears that the rating system is designed in a way that seemingly discourages honest feedback. Ratings of 7 or 8 result in a simple landing page with a generic "Thank you for your feedback" message, without any opportunity for customers to provide input. URL: [https://tiauto.everlytic.net/public/landing-pages/twt-ta-1ybl1JfdaHlhzutU/]. On the other hand, any rating below 7 redirects customers to a login page at the following URL: [https://www.crm.tiautomarketing.co.za/]. It's worth noting that attempting to register on this platform proved to be quite challenging. Furthermore, for customers who provide the highest ratings of 9 or 10, they are directed to a separate page that requests additional information, including an email address and a testimonial in the form of: "What is the one thing we could do to make you happier? (2000 characters)." Notably, there is no requirement to log in when providing feedback through this channel, and the URL for this page is [https://tiauto.everlytic.net/public/landing-pages/twt-rating-9-10-16XI8dEDqnZgVHz1]. These observations lead me to believe that the current feedback system may not be aligned with the goal of gathering genuine customer feedback to improve services. It appears that the process can be cumbersome and discouraging for those who may have legitimate concerns and suggestions for improvement. In light of this, I urge Tiger Wheel & Tyre to reconsider its feedback collection process. An efficient and user-friendly system would not only encourage customers to share their thoughts but also demonstrate a commitment to addressing concerns internally, rather than relying on third-party platforms like Hellopeter or Google Maps. I believe that enhancing this aspect of your customer engagement strategy can lead to more meaningful feedback and ultimately result in an improved customer experience. Thank you for your attention to this matter. I look forward to any updates or improvements you may implement in response to these concerns.
262 replies
36 months ago
Excellent Service - Woodmead Branch
Thank you Cecil Khosa and Phila Dlamini for your excellent service. You went above and beyond to assist me with my enquiry , I have to day you definitely made my day. I appreciate your knowledge and efficiency, I didn't even spend 5 minutes in the store. Thank you.
0 replies
36 months ago
Solomons Cycles - Woodmead Service Centre
EDIT: 3 stars to 1 star : Same Complaint, I just noticed my rating was at 3 stars. Following a major service, my rear brakes did not hold as they used. The Workshop Manager Mohammed just told me my brakes are entry-level brakes and that I must just consider changing them, didn't even care to diagnose the problem. Also, had other issues following my service like the valves not working well. I will not be doing my service here going forward. Very disappointing. I therefore took the bike to Cycle Lab Fourways - The diagnosis was done and my brake pads were found to be finished and they will be replacing the brake pads
53 replies
36 months ago
Solomons Cycle - Woodmead Service Manager Complaint
Following a major service, my rear brakes did not hold as they used. The Workshop Manager Mohammed just told me my brakes are entry-level brakes and that I must just consider changing them, didn't even care to diagnose the problem. Also, had other issues following my service like the valves not working well. I will not be doing my service here going forward. Very disappointing. I therefore took the bike to Cycle Lab Fourways - The diagnosis was done and my brake pads were found to be finished and they will be replacing the brake pads.
106 replies
54 months ago
Outsurance Service and Premiums
I have been with Outsurance for three years, and every year they are very understanding on the premium annual increases on my house content and car. They are able to understand my concerns and even reduce my premiums to assist. Thank you Outsurance for the service and assistance.
53 replies
54 months ago
Excessive Premium and Access Increase On Annual Policy Update
Good Day, I joined Auto & General in Dec 2020. They had the best premium and access. However now I am faced with the first Annual Policy Update, and they are increasing my premiums by 30% and access by 11%. That is just unacceptable, and when I called I was told that things have went up and so on. And they are saying they are justified to increase both the access and the premium that much. To top everything, I have not claimed anything in the first year I was with them, and I drive a 9 year old fully paid car. So I believe that Auto & General gets you to join them because they just offer very low premiums knowing very well that they will increase their premiums excessively to recoup what they wanted to charge in the first place.
159 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
0 (0%)
1 Star
4 (44.44444444444444%)