Somerset West Pollce have no service ethic

I have been trying since 28 September to lay charges against a person for blatant fraud and theft. At the time I went to the police station and a fairly inexperienced young man rewrote the details I had printed out, as is their custom, for more than an hour. When I did not get a case number a few days later I contacted the head of the station and gave the precise date and time the complaint was laid. That apparently did not help to find the docket, so I was advised to come to the station again, and spend another hour for the details to be rewritten with a more senior person. Again no case number was forthcoming. Over some months my enquiries led to nothing, and I was just sent from one person to another. Part of the problem seemed to relate to a bizarre suggestion by the state prosecutor that perhaps the matter was only a civil case. Well certainly not, if one has the reading ability and comprehension of someone who has passed matric. Earlier this year this passing the buck game continued. At one stage I had been given contact details of two colonels and one captain. Despite several messages left on cell phones, and with police personnel, no one came back to me. Last month I received a phone call from a lower-ranked official saying that a case number has been assigned, but no person had been assigned to investigate the case. Also no sms, which is customary, and no subsequent contact after that. The events described above amounts to a contempt towards the public, in particular the lack of integrity of senior officials to respond to messages left. The situation to my mind is scandalous. Small wonder criminality thrives in this country.