WORST EXPERIENCE AT Sona’s Beauty & Laser!!!

Not even worth the one star!

I had a very disappointing experience at Sona’s Beauty & Laser, largely due to the unprofessional conduct of Avashni. From the moment I interacted with her, she came across as rude, dismissive, and completely lacking in basic customer service skills. Her attitude was not only unwelcoming but also made the entire experience uncomfortable. She’s shallow, unrefined, and completely out of her depth in a role that demands professionalism and awareness.

In addition to her poor behavior, she seemed inexperienced and unqualified for the role she was in. There was no effort to communicate clearly, provide reassurance, or make the treatment feel professional. Her overall manner and lack of courtesy were a complete turnoff and left me questioning the standards of this salon.

I would not recommend this place based on my experience, and I hope the management takes steps to address the quality of service and staff training.

Avashni’s conduct was a total reflection of poor training, poor character, and a complete disregard for the customer experience. It’s astonishing that someone like this is employed in a customer-facing role.

AVOID this place at all costs!!! There is nothing relaxing, welcoming, or professional about it — especially if you have the misfortune of dealing with Avashni.

I’ve also heard from the nail technicians that Avashni is consistently unprofessional and rude in her interactions with them.

This place was a total disappointment—disorganized and chaotic, made worse by Avashni, who was extremely rude and clearly lacks basic customer service skills and professionalism!

This business should be shut down!!!

Filthy AF!

Noleen, who did my eyebrows, was very rough during the threading process—it felt as though she was pulling at my skin rather than just the hair.