Service is pathetic

Your after sales service is a disgrace ! I waited a over a MONTH to have my Fibre installed after having to had to phone and send emails several times to the Montague Gardens branch. Eventually my Fibre is installed on 25.05 So first I get invoiced for Fibre that I haven't even used. That's my first issue - email sent 7/6 no feedback to date. I sent an email on 6/6/22 @ 08h08 to (customercare@herotel.com) customer care ?? How ironic complaining about the pathetic connection of my FABOLOUS FIBRE as advertised by your company but what a load of BULL ! Beautiful auto response that my complaint will be directed to my local office !! Again more BULL ! On the 7/06 @ 15h45 phone the Montague gardens branch and speak to Robyn, who then tells me that they never received my complaint, which ****ed me offset okay let me give her the benefit of the doubt she says that she has to speak to someone who is home, right fine give her my daughters number. NO callback from Robyn so I assume the Fibre is sorted, only for me to get home same **** different day. I once again call @ 17h39 speak to Jesse who says to me oh no my ticket was closed?? Why ?? Was yhe issue resolved??NO Jesse reopened the ticket and once again I was told we will give you feedback.. Its nearly 3 days later and still I haven't heard from anyone. So clearly this is common behavior in your company because Noone is interested in the customer. My wireless wifi gqce me ZERO problems now I can't even do anything without the network dipping.

I pay for your services and I expect that my issues is resolved.