AW
Audrey W
Active since Jun 2016
31
Reviews
0
Industries
Reviews
31 reviews32 months ago
Lead by example : BAD ATTITUDE TOWARDS CUSTOMERS
Disgusted in the lack of service just experienced from your Bayside store from both the staff and the manager. No wonder the staff have such a bad attitude because their manager openly displays hers. I waited with 3 other customers at the tills to be assisted, 5 staff were on the counters, neither of them busy with a customer. Instead, all they did was speak amongst themselves, not one of them acknowledging the customers waiting to be attended too. After finally being helped the assistant was not very friendly, still speaking actually shouting to her colleague behind her, paying little to no attention to me. One of the staff must have called the manager because a fair colored lady with short hair came behind the counter asking all the staff what was going on, only for the last staff member to loudly announce "she" is meaning me wants to complain. the manageress just walked away. Until after I loudly rep**** yes, I do want to complain. her whole demeaner was actually more disgusting than anything else. She came to the counter where I was standing leaning over the counter, and not a word more, I said to her it's fine, I will take the matter up with your head office. all she rep**** was "fine" and walked away. she was arrogant, unfriendly, unapproachable. and more importantly, could have resolved the matter then and there if her attitude was right, but it wasn't. She shouldn't be working in your frontline as service to your customers because her lack of service is appalling.
131 replies
46 months ago
Dissapointing
I placed my order on the Debonairs app at 16:32, requesting for delivery at 17h30. It's 18h13, my family is sitting with no supper. I have to drive now 15km to Melkbos to get pizza. Atlantis Debonairs did not even contact me to express an apology for the delay. Yet my order was paid at 16h30. It's actually disgusting that people have to be tested like this. Definitely won't order from Atlantis ever again !!
0 replies
47 months ago
Disgusting!!
On Friday myself and my hubby went to the Mc Donald's at Brackenfell after a late night movie at the IMAX. Our order was not complicated, or so I thort. It was around 10 We only chowed our burgers when we got home but what a disaster. The patty was overcooked the sauce that was on the burger was a splat of nothingness with a whole 4 slivers of onion no pickles.. the chips were dried out and tasted old, no salt. The burger was actually disgusting. I posted a review Friday night. 3 days later I get a reply please send us your contact details so we can call you.. ironic tomorrow it's officially a week later. So the beautiful peagragh you have on Google reviews about your confidence in your food please take it off
0 replies
47 months ago
Service is pathetic
Service is pathetic Your after sales service is a disgrace ! I waited a over a MONTH to have my Fibre installed after having to had to phone and send emails several times to the Montague Gardens branch. Eventually my Fibre is installed on 25.05 So first I get invoiced for Fibre that I haven't even used. That's my first issue - email sent 7/6 no feedback to date. I sent an email on 6/6/22 @ 08h08 to (***********) customer care ?? How ironic complaining about the pathetic connection of my FABOLOUS FIBRE as advertised by your company but what a load of BULL ! Beautiful auto response that my complaint will be directed to my local office !! Again more BULL ! On the 7/06 @ 15h45 phone the Montague gardens branch and speak to Robyn, who then tells me that they never received my complaint, which ****ed me offset okay let me give her the benefit of the doubt she says that she has to speak to someone who is home, right fine give her my daughters number. NO callback from Robyn so I assume the Fibre is sorted, only for me to get home same **** different day. I once again call @ 17h39 speak to Jesse who says to me oh no my ticket was closed?? Why ?? Was yhe issue resolved??NO Jesse reopened the ticket and once again I was told we will give you feedback.. Its nearly 3 days later and still I haven't heard from anyone. So clearly this is common behavior in your company because Noone is interested in the customer. My wireless wifi gqce me ZERO problems now I can't even do anything without the network dipping. I pay for your services and I expect that my issues is resolved.
0 replies
47 months ago
Service is pathetic
Your after sales service is a disgrace ! I waited a over a MONTH to have my Fibre installed after having to had to phone and send emails several times to the Montague Gardens branch. Eventually my Fibre is installed on 25.05 So first I get invoiced for Fibre that I haven't even used. That's my first issue - email sent 7/6 no feedback to date. I sent an email on 6/6/22 @ 08h08 to (customercare@herotel.com) customer care ?? How ironic complaining about the pathetic connection of my FABOLOUS FIBRE as advertised by your company but what a load of BULL ! Beautiful auto response that my complaint will be directed to my local office !! Again more BULL ! On the 7/06 @ 15h45 phone the Montague gardens branch and speak to Robyn, who then tells me that they never received my complaint, which ****ed me offset okay let me give her the benefit of the doubt she says that she has to speak to someone who is home, right fine give her my daughters number. NO callback from Robyn so I assume the Fibre is sorted, only for me to get home same **** different day. I once again call @ 17h39 speak to Jesse who says to me oh no my ticket was closed?? Why ?? Was yhe issue resolved??NO Jesse reopened the ticket and once again I was told we will give you feedback.. Its nearly 3 days later and still I haven't heard from anyone. So clearly this is common behavior in your company because Noone is interested in the customer. My wireless wifi gqce me ZERO problems now I can't even do anything without the network dipping. I pay for your services and I expect that my issues is resolved.
0 replies
52 months ago
Annoyed and disgusted
Disgusted!! I came into the Bayside store today to get links removed from two watches I received as Christmas gifts. The lady who assisted me told me that I need to leave the watches with them as it will take time. 30 minutes later I come to collect the watches are still not done. The assisted gives me the excuse that they were busy. .. which was lies!! There was no customers at the time that I brought the watches. 1 lady is helping customers and the other FLIP knows what she's doing. I was at the same store 2 weeks ago and the Muslim lady who assisted me did the exact same thing in 5 minutes. So I fail to understand what the difference is now. The assistant didn't even explain the delay to me instead they explained to my Xhosa speaking friend who was with me. If this is the after sales service that you offer then I'd rather take my and my families business some place else.
53 replies
60 months ago
DOHA PATHETIC SERVICE !!!!
My daughter applied for her 1st ID card issue in December 2020, we haven't received any notification and so she went to our local offices in Atlantis to follow up, only to be told - 4 months later that the application has not yet been processed. It will be "escalated" and we will have to phone the DHA number to follow up. I have been phoning every week, and every week I get given some RIDICULOUS excuse, the latest one being our system is offline I cannot escalate. We have to wait for manual verification of fingerprints? - so please help me to understand this - "manual verification of fingerprints" ? what are the prints being compared too? and if it's a first issue why do the prints need to be verified? Her peers who have applied for their IDs last month (April) have all already received their IDs - so what must we do? wait another 6 months ? a year ? 2 years?
0 replies
60 months ago
Pathetic SERVICE
I log into my Transunion report and see that 1. my report is inundated, 2. my report reflects that I am under debt review. When I phoned Transunion on 20/04/21, I was politely advised that I have to pay for an updated report.. WTH - I paid for an updated in January 2021 when I logged a dispute for the exact same thing. so how now does it become my problem, that I get a report that is incorrect.
53 replies
60 months ago
Pathetic
I've sent an email request on 20 April 2021 to legalsax@truworths.co.za for feedback on my IDENTITY account that was closed nearly 6 years ago. Firstly a debt review hold was placed on the account, why? this account was settled long before I went under debt review. And now because of incompetence I have to follow a tedious process just to confirmation that the account is closed./
212 replies
60 months ago
Pathetic service
I have been emailing and submitting contact me requests since 20 April for my Mr Price account that has been closed in over 6 years !!! My request is simple, all I need is for confirmation that 1. A letter confirming my account is closed. and 2. For Mr Price to update my profile to the credit bureau, but you would swear I am asking for shares in Mr Price. I don't see the point of your "contact us" on your website - if you take over 3 weeks to make contact with your customers !!
0 replies
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