Lack of service

I am disgusted with the lack of support i am getting from your company, I have logged my request on 3 different platforms last week - until today the matter has still not been resolved. An agent Thompson confirmed to me via email that someone would call me at 6 - I'm still waiting 36 hours later. Your whatsapp chat also useless - 4 hours - still nothing and I sent a message twice !! My request is so simple i cannot believe that its taking nearly 3 days to get it resolved. This is extremely annoying and just a complete waste of my time. Better yet send me the instructions and i will change the details myself