SW
Sonic Wireless
Claimed Business
SW
Sonic Wireless
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Nathan M
1 reviews | Active since Jan 2020
6 Dec 2020, 19:06
One of the worst service providers
I have had constant problems and dropping of the connection. They are as bad as Telkom when it comes to no credible support processes or staff. They constantly tell me my equipment is faulty. I have swopped the wan connection from Sonic to Telkom LTE connection then all the problems i have with buffering and dropping connections disappear, yet they will continue to tell me its my equipment. Today i could not host aa teams video call where i am the host, i then tried to watch the F1 online streaming what a disaster, i had to watch the race using my mobile data whilst i am paying for an uncapped internet service.
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Nathan M
1 reviews | Active since Jan 2020
6 Dec 2020, 19:06
One of the worst service providers
I have had constant problems and dropping of the connection. They are as bad as Telkom when it comes to no credible support processes or staff. They constantly tell me my equipment is faulty. I have swopped the wan connection from Sonic to Telkom LTE connection then all the problems i have with buffering and dropping connections disappear, yet they will continue to tell me its my equipment. Today i could not host aa teams video call where i am the host, i then tried to watch the F1 online streaming what a disaster, i had to watch the race using my mobile data whilst i am paying for an uncapped internet service.
0
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Brendon P
1 reviews | Active since Jan 2020
14 Apr 2020, 08:04
Bad service
Since I've been using this isp its been a constant fight over slow/no connection, wifi problems and service delivery. There customer service is utterly useless in resolving issues. You wont believe the amount of tickets logged per week. This is just a never ending story of bad service.
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Brendon P
1 reviews | Active since Jan 2020
14 Apr 2020, 08:04
Bad service
Since I've been using this isp its been a constant fight over slow/no connection, wifi problems and service delivery. There customer service is utterly useless in resolving issues. You wont believe the amount of tickets logged per week. This is just a never ending story of bad service.
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Audrey W
1 reviews | Active since Jan 2020
23 Mar 2020, 12:34
Lack of service
I am disgusted with the lack of support i am getting from your company, I have logged my request on 3 different platforms last week - until today the matter has still not been resolved. An agent Thompson confirmed to me via email that someone would call me at 6 - I'm still waiting 36 hours later. Your whatsapp chat also useless - 4 hours - still nothing and I sent a message twice !! My request is so simple i cannot believe that its taking nearly 3 days to get it resolved. This is extremely annoying and just a complete waste of my time. Better yet send me the instructions and i will change the details myself
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Audrey W
1 reviews | Active since Jan 2020
23 Mar 2020, 12:34
Lack of service
I am disgusted with the lack of support i am getting from your company, I have logged my request on 3 different platforms last week - until today the matter has still not been resolved. An agent Thompson confirmed to me via email that someone would call me at 6 - I'm still waiting 36 hours later. Your whatsapp chat also useless - 4 hours - still nothing and I sent a message twice !! My request is so simple i cannot believe that its taking nearly 3 days to get it resolved. This is extremely annoying and just a complete waste of my time. Better yet send me the instructions and i will change the details myself
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Replies (0)JM
Johan M
1 reviews | Active since Jan 2020
3 Feb 2020, 10:26
Sonic Telecoms Internet Black Out - Communication and Service
On Friday evening 31 January 2020, about 22h45 internet connection was lost, which eventually lasted until Saturday afternoon about 12h00. Needless to say Sonic's Facebook page almost exploded as a result as they don't provide a 24hour support service and their first response was only received after 08h00 on Saturday morning 01 February 2020. In the mean time neither their email support or their Whatts App support provided any feedback until very much later on the Saturday as well. Then on Sunday morning 02 February the internet connection was lost again and needless to say Sonic's Facebook page again exploded from unhappy customers demanding to know what is causing it etc. No detailed feedback other than an excuse that it was beyond their control, something to the effect of their upstream provider which is at fault was provided. Then all of a sudden about a hour or so later they decided to discontinue their Facebook page comments, as they presumable couldn't stomach all the negative feedback they received from justifiably irrrate and unhappy customers. Honestly being with Sonic for over 5yrs on wireless internet at first, this was the first time since I switched to Fibre with them on July 2019, that such an outage occurred, hence my personal experience is perhaps much better than some of the other customers who voiced their unhappiness on FB of course. But the manner in which they handled this crisis (which was a massive one, the biggest I've personally experienced during a 5yr period) was not good at all. Sonic will have to seriously consider providing a 24hour service and subsequently train their support staff how to react to such issues by responding to their customers immediately via their email and Whatts App support options. Not every one is on Facebook and clearly they didn't like the negative response on their page, hence the comments were discontinued, but what do you expect if you don't react promptly to the customer's concerns when such a huge outage occurs. So time will tell if they are able or willing to provide a 24 hours service in the light of the vast amount of money one spends on internet services per month, which would be a good starting point for sure.
Helpful (0)
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Johan M
1 reviews | Active since Jan 2020
3 Feb 2020, 10:26
Sonic Telecoms Internet Black Out - Communication and Service
On Friday evening 31 January 2020, about 22h45 internet connection was lost, which eventually lasted until Saturday afternoon about 12h00. Needless to say Sonic's Facebook page almost exploded as a result as they don't provide a 24hour support service and their first response was only received after 08h00 on Saturday morning 01 February 2020. In the mean time neither their email support or their Whatts App support provided any feedback until very much later on the Saturday as well. Then on Sunday morning 02 February the internet connection was lost again and needless to say Sonic's Facebook page again exploded from unhappy customers demanding to know what is causing it etc. No detailed feedback other than an excuse that it was beyond their control, something to the effect of their upstream provider which is at fault was provided. Then all of a sudden about a hour or so later they decided to discontinue their Facebook page comments, as they presumable couldn't stomach all the negative feedback they received from justifiably irrrate and unhappy customers. Honestly being with Sonic for over 5yrs on wireless internet at first, this was the first time since I switched to Fibre with them on July 2019, that such an outage occurred, hence my personal experience is perhaps much better than some of the other customers who voiced their unhappiness on FB of course. But the manner in which they handled this crisis (which was a massive one, the biggest I've personally experienced during a 5yr period) was not good at all. Sonic will have to seriously consider providing a 24hour service and subsequently train their support staff how to react to such issues by responding to their customers immediately via their email and Whatts App support options. Not every one is on Facebook and clearly they didn't like the negative response on their page, hence the comments were discontinued, but what do you expect if you don't react promptly to the customer's concerns when such a huge outage occurs. So time will tell if they are able or willing to provide a 24 hours service in the light of the vast amount of money one spends on internet services per month, which would be a good starting point for sure.
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Willem T
1 reviews | Active since Jan 2020
23 Dec 2019, 11:13
Worst internet service provider
This is the worst service ever we received our package on Friday the 20th of December 2019 and we have no internet connection since then i have tried to call michelle from sonic wireless and she does not answer her cellphone and the landline only rings worst service ever i would not recommend them as a internet supplier.
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Willem T
1 reviews | Active since Jan 2020
23 Dec 2019, 11:13
Worst internet service provider
This is the worst service ever we received our package on Friday the 20th of December 2019 and we have no internet connection since then i have tried to call michelle from sonic wireless and she does not answer her cellphone and the landline only rings worst service ever i would not recommend them as a internet supplier.
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2019, 17:10
Worst Service provider ever
I cant even give them 1 star its been a year and they are a bunch of thieves. I have lost more airtime and business through these people than i lost with Telkom. Stay away. They are stealing peoples money
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2019, 17:10
Worst Service provider ever
I cant even give them 1 star its been a year and they are a bunch of thieves. I have lost more airtime and business through these people than i lost with Telkom. Stay away. They are stealing peoples money
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Nikki M
1 reviews | Active since Jan 2020
12 Nov 2019, 09:34
EXTREMELY BAD SERVICE
I recently moved from Telkom to Sonic/ GE Force - What a JOKE - SHOCKING SHOCKING service. They DONT disclose information regarding contracts. Once you sign YOU cant get out of the contract and they are NOWHERE to be found after the contract is signed. They DONT disclose properly to you and now you are in bed with Sonic/ Mercantile Bank/ GE Force. I had to get Vodacom over and above these Jokers. Please NEVER EVER TOUCH these companies - You will be ever so sorry. Bad Service/ Lies/ Deceit #101
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Nikki M
1 reviews | Active since Jan 2020
12 Nov 2019, 09:34
EXTREMELY BAD SERVICE
I recently moved from Telkom to Sonic/ GE Force - What a JOKE - SHOCKING SHOCKING service. They DONT disclose information regarding contracts. Once you sign YOU cant get out of the contract and they are NOWHERE to be found after the contract is signed. They DONT disclose properly to you and now you are in bed with Sonic/ Mercantile Bank/ GE Force. I had to get Vodacom over and above these Jokers. Please NEVER EVER TOUCH these companies - You will be ever so sorry. Bad Service/ Lies/ Deceit #101
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