JM
Johan M
Active since Jul 2014
15
Reviews
0
Industries
Reviews
15 reviews62 months ago
Excessively long delivery time periods Takealot
I bought an item for a mere R285 on 13 April and delivery is only scheduled for 23 April, a whopping 10 days later. Bought a XB series S in November from them too and it was delivered within 2 days. What the heck is going on with Takealot omg. Oh yes the fire in Tafelberg/UCT was apparently used as a lame excuse, unbelievable.
0 replies
64 months ago
Too much downtime
I've joined up with Sonic Telecoms on their Fixed Wireless Boradband services about 7-8yrs ago after having a very bad experience with another ISP. About 2yrs ago, Fibre was provided in our area and I switched from wireless to Fibre with them as well. During all this time Sonic's service was exceptional in comparison with what heard and read about other ISPs and I referred a few friends and family to them as well as a result. Approximatley a year ago we started experiencing more internet down time whereas in the past it was almost unheard of to experience a loss in connection. Now for the last 6-10 mths we've had plenty down time, much more than one ever experienced and it's not come to the point that it's jus totally abusud. On 13 February we had a major one where we had no connection for about 2 days and the Fibre provider Vumatel was blamed for the loss in connection. Today as we speak we have yet another loss in connection which is hugely frustrating to stay the least, hence once got to the point that u r considering changing ISPs, but with only Vumatel in the area, it might not help much.
0 replies
64 months ago
Defy substandard products
I bought a brand new Defy fridge/freezer combo from House & Home. The fridge was delivered and after the delivery people left and the appliance was unwrapped, we inspected it and found a nasty very hard kinda putty/silicone substance around the fridge door hinge at the bottom. On closer inspection it was found that this hard substance was pushing the fridge door rubber away, which is a huge concern which could in future perhaps lead to the fact that the door rubber won't seal properly. House&Home was contacted and the fridge is in the process to be collected and replaced asap. The concern one has, is the fact that the question should be raised how in the world could this fridge pass the quality control requirements in the factory, but as we know Defy is a local SA product, hence there should be no surprises here. We were actually warned not to get involved with Defy as their standards have dropped drastically during the past few years as most things did in SA as we know. Absolutely shocking to say the least.
4 replies
65 months ago
Sonic has gone from one of the best to one of the worst.
Here we are again on a Saturday evening, 13 February 2021 and the internet went off at about 19h30 and is not restored as the customer service department closes at 15h00 on a Saturday. Paying R1299 pm for my internet, being with them for about 8yrs now and having to suck it up is totally bull****. Since Sonic was taken over by Herotel, it deteriorated into a sht show at a steady pace, sad but true. Gone are the glory days where they were one of the best, hence one has to seriously investigate alternatives in order to find a better ISP as this is totally unacceptable.
0 replies
77 months ago
Sonic Telecoms Internet Black Out - Communication and Service
On Friday evening 31 January 2020, about 22h45 internet connection was lost, which eventually lasted until Saturday afternoon about 12h00. Needless to say Sonic's Facebook page almost exploded as a result as they don't provide a 24hour support service and their first response was only received after 08h00 on Saturday morning 01 February 2020. In the mean time neither their email support or their Whatts App support provided any feedback until very much later on the Saturday as well. Then on Sunday morning 02 February the internet connection was lost again and needless to say Sonic's Facebook page again exploded from unhappy customers demanding to know what is causing it etc. No detailed feedback other than an excuse that it was beyond their control, something to the effect of their upstream provider which is at fault was provided. Then all of a sudden about a hour or so later they decided to discontinue their Facebook page comments, as they presumable couldn't stomach all the negative feedback they received from justifiably irrrate and unhappy customers. Honestly being with Sonic for over 5yrs on wireless internet at first, this was the first time since I switched to Fibre with them on July 2019, that such an outage occurred, hence my personal experience is perhaps much better than some of the other customers who voiced their unhappiness on FB of course. But the manner in which they handled this crisis (which was a massive one, the biggest I've personally experienced during a 5yr period) was not good at all. Sonic will have to seriously consider providing a 24hour service and subsequently train their support staff how to react to such issues by responding to their customers immediately via their email and Whatts App support options. Not every one is on Facebook and clearly they didn't like the negative response on their page, hence the comments were discontinued, but what do you expect if you don't react promptly to the customer's concerns when such a huge outage occurs. So time will tell if they are able or willing to provide a 24 hours service in the light of the vast amount of money one spends on internet services per month, which would be a good starting point for sure.
0 replies
82 months ago
Vumatel fixing paving promptly after call was lodged on Hellopeter
Vumatel recently installed Fibre in my area and had to remove some of my paving in the process, which they subsequently repaired once the installation was completed. About a month later they came to randomly dig up some areas in my neighborhood including a spot on my paving again, which was not repaired again. After about 4 weeks I contacted them and within a few days it was completed. Thanks guys, much appreciated.
3 replies
83 months ago
Paving not yet replaced and repaired.
I see some other reviews of people complaining about Vumatel not properly attending to the areas after they've completed their installations. Fibre was installed in my area and my paving was dug up and upon completion they repaved the area very nicely again. However they returned after about 1.5mths or so later and dug up another area again and now they've left and although the hole was filled, the paving has not been replaced yet about 2-3 weeks after they've left. Can someone of Vumatel kindly make contact urgently in order to have this fixed please?
2 replies
85 months ago
ISPs countering Vumatel downtime
Vumatel completed installing Fibre now in my area and i will remain with the same ISP who provided me with Fixed Wireless Broadband for over 4yrs now with excellent up time. They have however advised me to keep my current equipment which is a dish on the roof linked to a radio tower, when I transfer to Fibre in order to have a back u should Vumatel have down time. All I have to do is to contact them and request to transfer my link to the old system. Once the Fibre is on again, they will transfer you back, all done at no extra cost. I think some ISPs became smart for real lol.
3 replies
86 months ago
Are we perhaps complaining more than we are complimenting?
The only reason why I'm giving Afrihost a 3/5 review is because I don't know them and I wish to make a statement regarding ISPs. If one has to look at all the negative reviews and comments on all ISPs here on this site, we should be too scared to have internet at all today. Even my own ISP (which I don't want to mention on Afrihost's review page) which is nothing short of remarkable being with them for over 4yrs, is receiving too many negative reviews too in my opinion. The question to be raised is if we perhaps hear to many negative comments and too little positive, although the positive might override the negative? This could be due to people's nature to rather complain than to provide a compliment. Having said this, I don't ignore for one moment that people do have some legitimate and justified frustrations at times and taht they use Hellopeter to vent and voice their issues. Please let's also see more positive reviews too in order to ensure more objectivity?
0 replies
90 months ago
Unprofessional Conduct - Debit Order
African Bank is now testing one's patience to the limit with regards to debit order payments during December months. It has no happened twice that they randomly decides that coming the end of the year around middle December they will randomly deduct their payments via Debit Order at any time of the month. And to top it all, they've now decided in December 2018 to deduct a payment twice during the month, on the 14th and 24th, unbelievable. The first time about 2-3yrs ago the matter was reported to the Onbudsman and resolved via an apology and now it occurred again. As far as it's know it's illegal for a financial institution to deduct Debit Orders on any other day, other than the one agreed and stipulated in the contract, so this is not acceptable.
3 replies
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5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
3 (20%)
2 Star
6 (40%)
1 Star
4 (26.666666666666668%)