JM
Johan M
Active since Jul 2014
19
Reviews
0
Industries
Reviews
19 reviews46 months ago
Tygerberg Animal Hospital Nightmare
<div>Tygerberg animal hospital in Eversdal Rd in STellenberg Bellville is a freakin nightmare. Just stay away from them if u can. They bleed you dry regarding costs and if u make an appointment they never take you on time, but let u be late as the client, then they have a lot to stay. It's like they think they provide you a free service, when in fact you pay through you neck and their client services sucks. GET YOUR ACT TOGETHER AND DON'T ACT LIKE TYGERBERG STATE HOSPITAL, it's unacceptable omg!!!!!!!! 😡 😡 😡 😡 😡 😡</div>
268 replies
61 months ago
Excessively long delivery time periods Takealot
I bought an item for a mere R285 on 13 April and delivery is only scheduled for 23 April, a whopping 10 days later. Bought a XB series S in November from them too and it was delivered within 2 days. What the heck is going on with Takealot omg. Oh yes the fire in Tafelberg/UCT was apparently used as a lame excuse, unbelievable.
0 replies
62 months ago
Too much downtime
I've joined up with Sonic Telecoms on their Fixed Wireless Boradband services about 7-8yrs ago after having a very bad experience with another ISP. About 2yrs ago, Fibre was provided in our area and I switched from wireless to Fibre with them as well. During all this time Sonic's service was exceptional in comparison with what heard and read about other ISPs and I referred a few friends and family to them as well as a result. Approximatley a year ago we started experiencing more internet down time whereas in the past it was almost unheard of to experience a loss in connection. Now for the last 6-10 mths we've had plenty down time, much more than one ever experienced and it's not come to the point that it's jus totally abusud. On 13 February we had a major one where we had no connection for about 2 days and the Fibre provider Vumatel was blamed for the loss in connection. Today as we speak we have yet another loss in connection which is hugely frustrating to stay the least, hence once got to the point that u r considering changing ISPs, but with only Vumatel in the area, it might not help much.
0 replies
63 months ago
Defy substandard products
I bought a brand new Defy fridge/freezer combo from House & Home. The fridge was delivered and after the delivery people left and the appliance was unwrapped, we inspected it and found a nasty very hard kinda putty/silicone substance around the fridge door hinge at the bottom. On closer inspection it was found that this hard substance was pushing the fridge door rubber away, which is a huge concern which could in future perhaps lead to the fact that the door rubber won't seal properly. House&Home was contacted and the fridge is in the process to be collected and replaced asap. The concern one has, is the fact that the question should be raised how in the world could this fridge pass the quality control requirements in the factory, but as we know Defy is a local SA product, hence there should be no surprises here. We were actually warned not to get involved with Defy as their standards have dropped drastically during the past few years as most things did in SA as we know. Absolutely shocking to say the least.
224 replies
63 months ago
Sonic has gone from one of the best to one of the worst.
Here we are again on a Saturday evening, 13 February 2021 and the internet went off at about 19h30 and is not restored as the customer service department closes at 15h00 on a Saturday. Paying R1299 pm for my internet, being with them for about 8yrs now and having to suck it up is totally bull****. Since Sonic was taken over by Herotel, it deteriorated into a sht show at a steady pace, sad but true. Gone are the glory days where they were one of the best, hence one has to seriously investigate alternatives in order to find a better ISP as this is totally unacceptable.
0 replies
75 months ago
Sonic Telecoms Internet Black Out - Communication and Service
On Friday evening 31 January 2020, about 22h45 internet connection was lost, which eventually lasted until Saturday afternoon about 12h00. Needless to say Sonic's Facebook page almost exploded as a result as they don't provide a 24hour support service and their first response was only received after 08h00 on Saturday morning 01 February 2020. In the mean time neither their email support or their Whatts App support provided any feedback until very much later on the Saturday as well. Then on Sunday morning 02 February the internet connection was lost again and needless to say Sonic's Facebook page again exploded from unhappy customers demanding to know what is causing it etc. No detailed feedback other than an excuse that it was beyond their control, something to the effect of their upstream provider which is at fault was provided. Then all of a sudden about a hour or so later they decided to discontinue their Facebook page comments, as they presumable couldn't stomach all the negative feedback they received from justifiably irrrate and unhappy customers. Honestly being with Sonic for over 5yrs on wireless internet at first, this was the first time since I switched to Fibre with them on July 2019, that such an outage occurred, hence my personal experience is perhaps much better than some of the other customers who voiced their unhappiness on FB of course. But the manner in which they handled this crisis (which was a massive one, the biggest I've personally experienced during a 5yr period) was not good at all. Sonic will have to seriously consider providing a 24hour service and subsequently train their support staff how to react to such issues by responding to their customers immediately via their email and Whatts App support options. Not every one is on Facebook and clearly they didn't like the negative response on their page, hence the comments were discontinued, but what do you expect if you don't react promptly to the customer's concerns when such a huge outage occurs. So time will tell if they are able or willing to provide a 24 hours service in the light of the vast amount of money one spends on internet services per month, which would be a good starting point for sure.
0 replies
80 months ago
Vumatel fixing paving promptly after call was lodged on Hellopeter
Vumatel recently installed Fibre in my area and had to remove some of my paving in the process, which they subsequently repaired once the installation was completed. About a month later they came to randomly dig up some areas in my neighborhood including a spot on my paving again, which was not repaired again. After about 4 weeks I contacted them and within a few days it was completed. Thanks guys, much appreciated.
315 replies
80 months ago
Frustrations regarding your ISP - Sonic Telecoms
I see a lot of complaints here about Sonic and it's somewhat disturbing tbh, especially the one related to the customer called Roger that has posted two reviews on the 5th & 9th of September, alleging that Sonic is responsible for his deteriorating mental health. As a Sonic customer for over 4.5yrs now, I have to say this is arguably the weirdest review I've ever witnessed about any company here on Hellopeter, ***. I've had my issues with Sonic too just before I migrated from wireless to Fibre about 3mths ago, experiencing slow speeds at times. About a month before the migrate things starting deteriorating to the point that I was seriously reconsidering to find another ISP. Then with the first month pro rata Fibre payment I was also in a huge disagreement with their finance department, to the point that I almost left. What kept me was that up until this point for 4yrs I had an amazing ride with them and that was the only factor that prevented me from leaving. I did however decide there and then after the wireless issues and the pro rate payment amount was dealt with that I will give them the benefit of the doubt as I've experienced such awesome service from them, in comparison with a previous ISP that ended in a living nightmare, to the point that they exempted me from my contract and provide me with a free month subscription, in order to allow me to find another ISP, which ended up to be Sonic Telecoms. Since I went over to Fibre things have gone way North and have I not experienced any issues since, which clearly justified my decision to stick with them, even though I was on the brink of leaving to say the least. When the wireless trouble started with them just before going over to Fibre, I was starting to think that Sonic has lost their mojo and that they were not able to uphold their high standards anymore, but I have to admit that they have proved me wrong. Yes I was upset with them too at one stage, up to the point that I got rude with some of their technical staff, who I had to man up and apologize to, as I felt that it was just flat wrong, and I've promised myself to not repeat that mistake in future. My message to some of the unhappy customers here is the following: Review your relationship with Sonic over a period of time and if they've predominantly provided you with excellent service like in my personal case, then make an attempt to ride out the bad patch with them and hopefully they will own up like I've experienced and fix your issue in due time, even though it might be a bit frustrating tbh. I've personally experienced how Keano spent like a hour with me trying his utmost best to help me fix the issue and eventually succeeding, something one hardly experience at other companies. If all else fails just remember there's a lot of alternative ISPs that is available. Don't be stuck in a rut, losing your mind trying to fix the issues when you might find an alternative somewhere else instead, just saying!!!!
0 replies
81 months ago
Paving not yet replaced and repaired.
I see some other reviews of people complaining about Vumatel not properly attending to the areas after they've completed their installations. Fibre was installed in my area and my paving was dug up and upon completion they repaved the area very nicely again. However they returned after about 1.5mths or so later and dug up another area again and now they've left and although the hole was filled, the paving has not been replaced yet about 2-3 weeks after they've left. Can someone of Vumatel kindly make contact urgently in order to have this fixed please?
210 replies
83 months ago
Sonic receiving too many negative reviews
I look at many of the negative comments about Sonic Wireless aka Sonic Telecoms and it leaves me astounded tbh. How can so many people be so unhappy with service delivery from this company and myself being with them for over 4yrs now cannot say enough good things about them without any hesitation? Fibre has just been installed in my area and I've even now decided to remain with them when I transfer over in about 2 weeks time hopefully. So I want to ask a legitimate question again: How come I'm so happy and fortunate and so many others aren't, is it a question of people complain to easily but neglect to provide compliments where it's due. We need more people experiencing awesome service from Sonic to also provide their positive reviews for sure.
105 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
1 (5.2631578947368425%)
3 Star
3 (15.789473684210526%)
2 Star
6 (31.57894736842105%)
1 Star
5 (26.31578947368421%)