SOS PROTECH is so incompetent that they cannot creat an invoice

I dealt with companies and staff that don't have a clue what they are doing. But SOS PROTECH beats them all. My beef with them is that I paid for 2 jobs to repair my alarm that was hit by lightning and they cannot make an invoice of those 2 jobs. Serious; their staff is so incompetent that after 3 weeks they managed to create only 1 invoice (and WRONG) and email it to me. The second invoice is no where near to be seen. The incompetent staff that I dealt with ranges from the sales staff, specially the accounts department and the help desk. They can't do an invoice. Sounds like a joke but that is my problem: 3 weeks waiting for the invoice that I paid and the job is done. My insurance company gave me 30 days to submit the documents to prove the claim and I missed that deadline. Going to lose R3500,00. What a pathetic incompetent people. Don't ever deal with them, keep far, far away.