TL
Tony S
Active since Jul 2015
12
Reviews
0
Industries
Reviews
12 reviews9 months ago
Great service by Christinah
Christinah KDBKK9I After close to 6 months Christinah solved my problem Thank you for your assistance. 5 star
53 replies
52 months ago
FNB has no idea how their computer system works.
Some 3 to 4 months ago I made some purchases on the internet using my debit card. 3 of them went through, but the forth and about another 6 of them were declined by FNB. No reason was given, which made me contact FNB, quering why the transactions were declined. After so many calls (probably 6 or 7) and no clear answer (MAYBE was because of this, you SHOULD TRY that) I escalated the problem to some managers. I even visited personally the manager of a branch, told him that at that time already 30 to 45 days had passed and no one had given me the reason why the transactions were declined. That manager requested their foreign department to contact me , which they did, but after a couple of emails and 1 or 2 phone calls, all is forgotten by now. It is over 4 months and no one at that bank has an idea why the transactions were declined. Even the branch manager that I personally contacted is ignoring an email that I sent him reminding him of the conversation that we had. I just cannot believe that an organization that big is treating its clients like that. It shows how bad big business treat its clients. I get much better service from any fruit shop and some corner cafes than I get from a corporation like FNB. Just disgusting.
53 replies
53 months ago
Bad service from Game. I will not go back for sure
I just called ONLINE CUSTOMER SUPPORT of Game. I asked to speak with the manager to report the bad service that I am getting from Game. The operator that answered my call tried to transfer the call to a manager, but apparently that manager told her that he/she was busy and couldn't take the call. That manager told the operator in question that she should resolve the problem. With managers like that, that don't give a hoot to the clients, no wonder that I am waiting for 5 weeks to get my TV repaired. Keep away from Game. I will in future. It was my first item that I bought from Game, but no matter how cheap they sell what I need, I wont go back.
0 replies
54 months ago
Bad service from Game & Hisense TV screens don't last that long
My 1st Hisense TV screen lasted 27 months, this performance on a 24 month guarantee; just made it. That was in May 2020. Since now a day it is cheaper to buy a new product than to repair an old one, I bought another Hisense, threw away the old one. This new one came with a 48 months guarantee; well, this lasted only 17 months. Doesn't work. I am without a TV for 4 weeks now, since Game, where I bought the screen and gave me the guarantee, is dragging on it's feet. They don't even reply to my emails, let alone get the screen repaired . If you want a TV screen my advise is watch out for Hisense and for Game, keep away from both. Not to be trusted. What is the point in having a long guarantee, if the item brakes down during the guarantee one cannot get it repaired or replaced within a reasonable time frame. Just disgusting.
0 replies
54 months ago
Bad service from GAME
On the 28/Oct I reported to Game that my Hisense TV screen, after 14 months into the 48 months of the offered guarantee, just packed up, not working. The following day Game informed me that they sent my complain to the relevant department and that that they would revert back to me. One week latter on, since I got no feed back from Game. I sent another email telling them my frustration over their reply, that no one even bothered to email me with some info on the status of the call; no reply, no call, no email, just silence, Today 19/Nov3 weeks into this debacle, I emailed Game again informing them that their service sucks. I am still waiting for them to tell me what is going to happen; is a technician coming to check the screen, are they going to collect it to take it to a workshop? Whatever. After they do that, I am sure that it will take some weeks to get the TV up and running. Just disgusting. About Hisense packing up within 14 months: really Hisense, is that all you give us. 14 months hassle free product? Hope that they aren't going to claim that the fault isn't cover by the guarantee. Let's give them the benefit of the doubt.
0 replies
64 months ago
SOS PROTECH is so incompetent that they cannot creat an invoice
I dealt with companies and staff that don't have a clue what they are doing. But SOS PROTECH beats them all. My beef with them is that I paid for 2 jobs to repair my alarm that was hit by lightning and they cannot make an invoice of those 2 jobs. Serious; their staff is so incompetent that after 3 weeks they managed to create only 1 invoice (and WRONG) and email it to me. The second invoice is no where near to be seen. The incompetent staff that I dealt with ranges from the sales staff, specially the accounts department and the help desk. They can't do an invoice. Sounds like a joke but that is my problem: 3 weeks waiting for the invoice that I paid and the job is done. My insurance company gave me 30 days to submit the documents to prove the claim and I missed that deadline. Going to lose R3500,00. What a pathetic incompetent people. Don't ever deal with them, keep far, far away.
0 replies
72 months ago
Hisense TV lasts 3 months past guarantee.
Hisense, made in South Africa. I bought a 50 in SMART TV screen in FEB 2016, with a 4 years guarantee. On the 18 MAY 2020 it packed up, just 3 months after the end of my guarantee. Well done Hisense South Africa. You make the screens to last your guarantee and that's it. Pretty accurate in my case. And there are people saying that Chinese stuff don't last. Well, we have also to consider stuff made in South Africa
0 replies
82 months ago
Home-Connect doesn't connect my VOIP
Signed up for a package that include fiber uncaped data and a VOIP telephone connection. The fiber link was installed 30 or 40 days ago, it is working but the VOIP telephone is nowhere near to be seen. I gave the required 30 days notice to Telkom to disconnect my land line and on the same day I emailed Home-Connect to port that number to their system. They quickly invoice and debited my bank account for the service of porting. Last 10 says, because i didn't have any communication from them, I emailed asking some feed back. No reply. I called the customer care line, reported my concerns and was told that someone would call back. Waited another 2 days, no one called. I called back 2nd time, just to get the same story: we will investigate, escalate the call and someone will call you back. Silence for another 2 days. I sent another email detailing that my landline would me disconnected at the end of JULY, but they didn't even bother to reply to that email. I called back on 29JULY (3rd time now) the Customer (DON'T) Care center and this time I requested the manager/supervisor. A RACHELLE answered the call, she was very apologetic, don't worry sir all will be sorted out, will escalate the call and someone will call back. Today the 1st Aug and as planned Telkom cut my service and I lost my close-to-30 years land line number. Needless to mention that my last call to RACHELLE never had any reply. I can only say thank you for this bad service HOME-(dis)C0NNECT. Because of your bad service my old land line number is gone, I now have no telephone (have now to use cell phone at greater costs) and at the same time PAYING HOME CONNECT FOR A VOIP PHONE that I don't have. Please HOME-(dis)CONNECT refund me the portion of the fee that I paid last month and this (Aug) month that is the VOIP link that you refuse to implement/install/activate: I don't even know witch is which since HOME-(dis)CONNECT don't contact me about the status of the job.
105 replies
84 months ago
Hisence not so SMART TV
My HISENCE not that SMART TV has some apps that do not work. I emailed the CUSTOMER SERVICE about that. Got some stock replies like " I will look into the problem and call you back". After 3 weeks, emails and telephone calls I am as I was at the beginning. They have no clue what they are doing, they just can't help. Their knowledge of the product is close to total ignorance. Even the so called manager of HELP DESK or CUSTOMER SERVICE (I was told his name is ROBIN), has an attitude of ignoring the customers, not returning the calls. So, if anyone is looking for a real SMART TV, think carefully what you buy.
0 replies
89 months ago
Samsung BUY & GET a scam??
I bought a fredge/freeze at GAME. They gave me a voucher BUY & GET and soon after I got an SMS with a PIN code. I logged on to PROTEA Hotels web site as requested and ever since its only troubles. Protea reservation requested that I, and I did it, call the hotel of my preference KRUGER PARK. That hotel telld me to call Protea central reservation, Protea central reservation told me to call BUY & GET, which in turn told me that their work was done: they supplied me the voucher number and that's what SAMSUNG paid them for. I go back to Protea central reservation that told me (surprise) they can't help, suggests me to cal their IT (off all people). I did it and (surprise) they were unable to help me. For an experiment I tried to book in about 20 different dates, just in case the dates that I requested were not really available. All the odd 20 or 25 different dates from 1 day to several days were all NOT AVAILABLE. If that is true ( not available) this BUY & GET scheme looks like a scam. Please SAMSUNG clarify and clear your good name from a scam, which at this moment looks to me nothing but.
210 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
9 (75%)