Disappointing After Sale Service - Soulstice Day Spa Siverstar

I visited Soulstice Day Spa at Silverstar Casino on the morning of the 18th of July, my husband and I had a full body massage booked for 9:30am that morning. The actual massages were amazing, and one of the best experiences i've had at a spa, but I have an extremely disappointing after sale experience with them. When we got up to the room where our massages were taking place, the lady realized that i still had my gold chain on, it's a thin gold chain with cross that i never take off, and therefore forgot to take it off when i got undressed. She asked me to remove the chain, and I did so and placed it in the pocket of the spa gown. When we finished, i forgot to take the chain out of the pocket. The following morning on the 19th of July, i called at 9:24am and advised the lady that answered the phone what happened, she said that she will ask them to check and get back to me. I heard nothing all day and decided to phone back the evening of the 19th at 6:04pm, where the lady advised that she still had no feedback but again promised to call as soon as she got feedback. On the 19th of July I also sent a whatsapp and an email at 6:46pm, advising the full story once again, and received no response. I once again called back on the 20th of July at 10:45am, after once again receiving no feedback, and the lady told that she has no feedback and advised me on this day that the laundry gets sent off to be washed, they asked them to check but still await feedback. Another week of absolute silence and I once again called on the 28th of July at 9:45am, Fikile advised on this day that they still received no feedback but she assured me that she will call me back after she spoke to someone at the office to find out if there was any news. To date, no feedback was received. I am completely and utterly disappointed with the the "no response" received from your company. By all means, it was my fault that i left my chain in the pocket, and I have since reached the conclusion that the chain is gone, but some feedback would've been really nice. I explained to them that i had that chain for 24 years, it was a thin gold chain with a cross, that i received as a gift from my parents on my 16th birthday and it really was very special to me. Again, this is not your problem, but the fact that no one had the decency to even call me back to say that nothing was found, is very disappointing and even makes me slightly suspicious as to why no one has called. Like i said previously, i had such an amazing spa experience but will never recommend you, purely because of this. Very disappointing.