Bad service

I was booked for Valentine Day Spa by my partner, requested the price from him and to find out the price was 1700 for a 90 minute Spa with no refreshments. Requested him to cancel as it was a waste of money just for a massage only. He did cancel and was told he must wait 5 to 7 days for refund when this was not told to him when he booked. So now he cannot make a booking for me somewhere else do to the incompetence of the staff who informed me that she would of told me only tomorrow. This Spa is a joke