Nail torture!!!

My husband booked a nice day at the spa for me, part of which was a mani and pedi with gel. I already had gel on, which had to be soaked off. The lady app**** some substance to my nails to “soak” off the gel. The bottle was so to say empty and she had to turn the bottle over to sc**** out some of the substance to soak off the gel I had on. It was clear she did not know what she was doing as she used the one nail tool to sc**** off the gel I had on which came off a bit with the soak off substance. She then used a very course nail file and filed off the remainder of the gel I had on. She was so harsh on my nails I could feel them burning as she also pulled off the gel with the nail tool, *********** pieces of my nail bed. I requested her to stop treatment as one of my fingers started to bleed from how she was treating my hands. I left the place in tears from being hurt so bad. I am unable to use my hands properly now as even the slightest touch of any material against my nails feels horrible, my nails are burning still. The surface of my nails are rough, dried out and red from how thin my nails have been filed. I have to go to another nail salon to try and fix this.