SA
South Africa Social Security Agency
Unclaimed Business
Government & Ombudsman Services|1|3 Reviews (last 12 months)|This business does not respond to reviews
SA
South Africa Social Security Agency
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About South Africa Social Security Agency
South Africa Social Security Agency has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked South Africa Social Security Agency across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
Lebogang K
1 reviews | Active since Jan 2020
17 Oct 2025, 18:18
Bad service
"Sassa office Taung doesn't care about the public at all, a typical example of someone who chose a career for money instead of passion. My grandmother had obtained proof of an old-age grant for my nephew's tertiary application, as it was a requirement. She was told to produce proof that it's for my nephew. Old as she is, she had to go to the internet café to get an email address so I could send her a letter from the tertiary institution. She also had to go to the ATM to collect the money I sent to her for payment of printouts, as this proof was demanded in hard copies. When I called Sassa to inquire about the procedure for obtaining proof, I was told that no proof has to be adduced in order for my grandmother's request. To add insult to injury, my grandmother was sent from pillar to post, running around like a headless chicken, wasting her time and energy on unnecessary errands. It's heartbreaking that she had to go through this ordeal, and it's clear that the system is failing our vulnerable citizens. Sassa officials in Taung, you're not doing the community a favor; they're entitled to the services. You need them; they don't need you. Change your attitude towards the public or resign. There are thousands, if not millions, of unemployed graduates searching for the job that you don't appreciate."
Helpful (0)
|Replies (0)LK
Lebogang K
1 reviews | Active since Jan 2020
17 Oct 2025, 18:18
Bad service
"Sassa office Taung doesn't care about the public at all, a typical example of someone who chose a career for money instead of passion. My grandmother had obtained proof of an old-age grant for my nephew's tertiary application, as it was a requirement. She was told to produce proof that it's for my nephew. Old as she is, she had to go to the internet café to get an email address so I could send her a letter from the tertiary institution. She also had to go to the ATM to collect the money I sent to her for payment of printouts, as this proof was demanded in hard copies. When I called Sassa to inquire about the procedure for obtaining proof, I was told that no proof has to be adduced in order for my grandmother's request. To add insult to injury, my grandmother was sent from pillar to post, running around like a headless chicken, wasting her time and energy on unnecessary errands. It's heartbreaking that she had to go through this ordeal, and it's clear that the system is failing our vulnerable citizens. Sassa officials in Taung, you're not doing the community a favor; they're entitled to the services. You need them; they don't need you. Change your attitude towards the public or resign. There are thousands, if not millions, of unemployed graduates searching for the job that you don't appreciate."
0
Replies (0)MM
Mmakau M
1 reviews | Active since Jan 2020
12 Sept 2025, 10:57
SASSA has not paid me R370 since March 2025 to date. No one is willing to assist
I'm reaching out for assistance with my SASSA R370 payment, which I haven't received since March 2025. Despite multiple attempts to appeal, I've been met with frustration and delay. I've sent four emails and called the SASSA contact center several times, only to be told that their system is offline or under maintenance. Today (12.09.2025), I spoke with Nondumiso at the contact center, who informed me that the system will be under maintenance for 30 days. This means I'll have to wait even longer to access my funds. I have also sent an email to grantenquiries@sassa.gov.za since May 2025 regarding this issue, but I have yet to receive a resolution. As an unemployed individual with no source of income, this situation is dire. I would appreciate any assistance or guidance on how to resolve this issue and receive my overdue payment.
Helpful (0)
|Replies (0)MM
Mmakau M
1 reviews | Active since Jan 2020
12 Sept 2025, 10:57
SASSA has not paid me R370 since March 2025 to date. No one is willing to assist
I'm reaching out for assistance with my SASSA R370 payment, which I haven't received since March 2025. Despite multiple attempts to appeal, I've been met with frustration and delay. I've sent four emails and called the SASSA contact center several times, only to be told that their system is offline or under maintenance. Today (12.09.2025), I spoke with Nondumiso at the contact center, who informed me that the system will be under maintenance for 30 days. This means I'll have to wait even longer to access my funds. I have also sent an email to grantenquiries@sassa.gov.za since May 2025 regarding this issue, but I have yet to receive a resolution. As an unemployed individual with no source of income, this situation is dire. I would appreciate any assistance or guidance on how to resolve this issue and receive my overdue payment.
0
Replies (0)HZ
YP
Yesminah P
1 reviews | Active since Jan 2020
2 Jan 2025, 15:28
Sassa R350 grant
My name is Irina Phiri, I am 19 years old. I have a problem with South African Social Security Agency. I have been trying to apply for Sassa R350 grant online and it been saying failed. I never registered for it before so I am wondering why is it saying "failed". I need y'all help please . Name: Irina Phiri ID:0602030844081 Contact:0655529291
Helpful (0)
|Replies (0)YP
Yesminah P
1 reviews | Active since Jan 2020
2 Jan 2025, 15:28
Sassa R350 grant
My name is Irina Phiri, I am 19 years old. I have a problem with South African Social Security Agency. I have been trying to apply for Sassa R350 grant online and it been saying failed. I never registered for it before so I am wondering why is it saying "failed". I need y'all help please . Name: Irina Phiri ID:0602030844081 Contact:0655529291
0
Replies (0)CM
Christalene M
1 reviews | Active since Jan 2020
26 Sept 2024, 01:49
Bad bad bad
I'm very unsatisfied, unhappy and extremely disappointed in the customer service. It's been months since I'm trying to change my cellphone number. I went through all the channels but I haven't received any communication from sassa whatsoever
Helpful (0)
|Replies (0)CM
Christalene M
1 reviews | Active since Jan 2020
26 Sept 2024, 01:49
Bad bad bad
I'm very unsatisfied, unhappy and extremely disappointed in the customer service. It's been months since I'm trying to change my cellphone number. I went through all the channels but I haven't received any communication from sassa whatsoever
0
Replies (0)PD
Philani D
1 reviews | Active since Jan 2020
24 Sept 2020, 12:29
SRD GRANT R350.00
My SRD grant has been declined incorrectly for the month of May and August 2020 . June and July were paid but my situation has not changed. I have written to the Office of the President as well. This incompetence causes unnecessary distress.
Helpful (0)
|Replies (0)PD
Philani D
1 reviews | Active since Jan 2020
24 Sept 2020, 12:29
SRD GRANT R350.00
My SRD grant has been declined incorrectly for the month of May and August 2020 . June and July were paid but my situation has not changed. I have written to the Office of the President as well. This incompetence causes unnecessary distress.
0
Replies (0)JM
Jay M
1 reviews | Active since Jan 2020
20 Jun 2018, 09:21
SASSA SWITCHBOARD
I contacted their call center trying to get thier VAT number. they gave me the switchboard number ********** 000.. Nobody answered after 20 minutes of waiting tried calling in again 5 times and waited everytime for minutes.. nobody answered so gave up.
Helpful (0)
|Replies (0)JM
Jay M
1 reviews | Active since Jan 2020
20 Jun 2018, 09:21
SASSA SWITCHBOARD
I contacted their call center trying to get thier VAT number. they gave me the switchboard number ********** 000.. Nobody answered after 20 minutes of waiting tried calling in again 5 times and waited everytime for minutes.. nobody answered so gave up.
0
Replies (0)