Bad service

"Sassa office Taung doesn't care about the public at all, a typical example of someone who chose a career for money instead of passion. My grandmother had obtained proof of an old-age grant for my nephew's tertiary application, as it was a requirement. She was told to produce proof that it's for my nephew. Old as she is, she had to go to the internet café to get an email address so I could send her a letter from the tertiary institution. She also had to go to the ATM to collect the money I sent to her for payment of printouts, as this proof was demanded in hard copies. When I called Sassa to inquire about the procedure for obtaining proof, I was told that no proof has to be adduced in order for my grandmother's request.

To add insult to injury, my grandmother was sent from pillar to post, running around like a headless chicken, wasting her time and energy on unnecessary errands. It's heartbreaking that she had to go through this ordeal, and it's clear that the system is failing our vulnerable citizens. Sassa officials in Taung, you're not doing the community a favor; they're entitled to the services. You need them; they don't need you. Change your attitude towards the public or resign. There are thousands, if not millions, of unemployed graduates searching for the job that you don't appreciate."