SACE - REGISTRATION PROCESSING DELAY OF FOUR YEARS WITHOUT RESOLUTION

I am submitting a formal and urgent complaint regarding the processing of my SACE registration, which has not been completed for almost four years.

In February 2022, I app**** for registration through the Deutsche Schule Kapstadt (German International School, Cape Town). All certified documents were submitted, all requirements were fulfilled, and all fees were paid in full, including the required police clearance certificate.

Despite this, I have still not received my SACE registration number or any confirmation of registration. SACE has not processed my registration.

During this period:

-The school’s HR department has repeatedly followed up with SACE on my behalf. -I have submitted multiple emails and online contact forms. -I have attempted to call your offices numerous times without obtaining assistance. -All payments and documents were provided as instructed.

To date, I have received no update, no acknowledgement of progress, and no explanation for the delay.

This prolonged lack of resolution has had a direct impact on my ability to secure teaching work in South Africa, resulting in professional and financial consequences.

I am also aware of other educators experiencing similar delays, including a colleague who travelled from Cape Town to the Pretoria office but was still unable to receive assistance. This raises concerns regarding the efficiency of the registration process.

If SACE now requires a new police clearance due to the elapsed time, I request that SACE cover all related costs, including:

- the original registration fee, - the original police clearance fee, - any re-registration or re-submission fees, and - compensation for the inconvenience and impact caused by the delay.

I request the following, urgently:

1) Immediate processing of my registration. 2) Written confirmation of the reason for the four-year delay. 3) Confirmation that all my documents and payments are still on record. 4) A clear and definitive timeline for issuing my SACE number. 5) Clarification on how SACE intends to prevent similar delays for other applicants. 6) Written confirmation that I will not be required to pay for repeated police clearances or administrative steps necessitated by SACE’s delays.

I have fully comp**** with all requirements and paid all fees. I now request that SACE fulfil its responsibility to finalise my registration.

Four years without resolution is unacceptable.