Incompentent SA Pharm Council not allowing me to practice pharmacy

As a registered pharmacist with the SAPC, I am appalled at the lack of legislative competence of the call centre staff. I have been attempting to change my designation from non-practicing to practicing pharmacist because I was engaged in full-time postgraduate studies in the UK. Now, graduation will only take place in February 2024, when we will get our degree certificates. Therefore, I obtained an official letter from the University (which is ranked in the top 100 Universities globally) stating that I have completed my degree and will get my official certificate in February 2024. The SAPC Call Centre agent rep**** to me that the University letter was "not enough" and that the SAPC requires a certified copy of the original certificate. I have been a pharmacist registered with the SAPC for 24 years and this is the calibre of staff that our statutory body wishes to employ, staff who cannot apply their minds. Furthermore, the SAPC requires a certified copy of my SA Identity Document to accompany this application. What for? All my details are already on the SAPC database, so why do I need to give them another copy of my ID? The SAPC makes rules and regulations that are often aimed at making the lives of pharmacists extremely difficult. And in all this time, I cannot legally work as a pharmacist and earn money and support myself and my family because of the incompetence of the Call Centre Agents. Shame on you all!