South African Pharmacy Council
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
South African Pharmacy Council
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
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Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thuso M
1 reviews | Active since Jan 2020
25 May 2026, 07:31
Flawed Complaint Resolution
My name is Thuso Mokoena. I reported an ********* conduct of a Pharmacy Assistant during my visit at Parkdene Discheme Pharmacy on 18 October 2025. I sent a formal complaint to SAPC on 19 October 2025 pertaining to their employee who yelled at me when calling me for assistance. I did express how i felt shouted by this particular Pharmacy Assistant who has 20 years of service with them according to the name tag she had. What was worse for me, was the fact that i brought it to her attention that i felt shouted at and that hurt my feelings but instead of her offering an apology, she simply said to me "that is how i speak". In that situation, there was absolutely no reason that warranted her addressing me in that manner as she didn't have to call me out more than once to get my attention. I would have given her a benefit of a doubt that all she was trying was to scream so that i could hear her as i couldn't hear first time she called me out, but it was not the case in this scenario. SAPC sent me an acknowledgement letter of my complaint on 17 November 2025, with refence KC10038 also informing me, i will be informed of their investigation's outcome in due course. On 14 May 2025, i received another correspondence from SAPC with a subject CPI Progress Report. The contents of the email contained a 4 bullet feedback informing me which one of them informed me that the matter needed to further action due to no evidence of unprofessional conduct and i was also informed that the matter is finalised and closed. I responded on 15 May 2025 expressing my dissatisfaction regarding their investigation process and outcome and i specifically asked for them to provide me with reasons that made them reach the conclusion they reached. At no point did they contact me to check if there were any witnesses on the day or to just let me know if there is any type of evidence i could bring forth, they concluded the matter on their own. Furthermore, i really question what they stand for as a business because they basically invalidated my feelings by taking their employee's side clearly. How did they reach a conclusion that i was not supposed to be hurt by how i was addressed by their employee? I was the one at the receiving end and i am the only one who felt the emotions i felt at that time. How did they also deal with the fact that i reported to them that i actually told their employee how their conduct offended me and instead of apologizing, she continued to make an excuse about how that is her natural tone. I found her tone aggressive and that hurt me and that is the bottom line, whether she is used to addressing people in that manner and they never get offended that's beside the point because i personally took offense and i told her that. In conclusion, my perception of SAPC after my experience with them is that they do not value their clients feelings or perception. They care about making a sale and the after/during sale experience is none of their business. Their main goal is making money and protecting their employees at all cost, no matter their conduct towards clients and that explains why madam Felicity Markgraaff-P53912 could boldly say to my face "that is how i speak" with no remorse because she knew there won't be any consequences for her ********* conduct.
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Thuso M
1 reviews | Active since Jan 2020
25 May 2026, 07:31
Flawed Complaint Resolution
My name is Thuso Mokoena. I reported an ********* conduct of a Pharmacy Assistant during my visit at Parkdene Discheme Pharmacy on 18 October 2025. I sent a formal complaint to SAPC on 19 October 2025 pertaining to their employee who yelled at me when calling me for assistance. I did express how i felt shouted by this particular Pharmacy Assistant who has 20 years of service with them according to the name tag she had. What was worse for me, was the fact that i brought it to her attention that i felt shouted at and that hurt my feelings but instead of her offering an apology, she simply said to me "that is how i speak". In that situation, there was absolutely no reason that warranted her addressing me in that manner as she didn't have to call me out more than once to get my attention. I would have given her a benefit of a doubt that all she was trying was to scream so that i could hear her as i couldn't hear first time she called me out, but it was not the case in this scenario. SAPC sent me an acknowledgement letter of my complaint on 17 November 2025, with refence KC10038 also informing me, i will be informed of their investigation's outcome in due course. On 14 May 2025, i received another correspondence from SAPC with a subject CPI Progress Report. The contents of the email contained a 4 bullet feedback informing me which one of them informed me that the matter needed to further action due to no evidence of unprofessional conduct and i was also informed that the matter is finalised and closed. I responded on 15 May 2025 expressing my dissatisfaction regarding their investigation process and outcome and i specifically asked for them to provide me with reasons that made them reach the conclusion they reached. At no point did they contact me to check if there were any witnesses on the day or to just let me know if there is any type of evidence i could bring forth, they concluded the matter on their own. Furthermore, i really question what they stand for as a business because they basically invalidated my feelings by taking their employee's side clearly. How did they reach a conclusion that i was not supposed to be hurt by how i was addressed by their employee? I was the one at the receiving end and i am the only one who felt the emotions i felt at that time. How did they also deal with the fact that i reported to them that i actually told their employee how their conduct offended me and instead of apologizing, she continued to make an excuse about how that is her natural tone. I found her tone aggressive and that hurt me and that is the bottom line, whether she is used to addressing people in that manner and they never get offended that's beside the point because i personally took offense and i told her that. In conclusion, my perception of SAPC after my experience with them is that they do not value their clients feelings or perception. They care about making a sale and the after/during sale experience is none of their business. Their main goal is making money and protecting their employees at all cost, no matter their conduct towards clients and that explains why madam Felicity Markgraaff-P53912 could boldly say to my face "that is how i speak" with no remorse because she knew there won't be any consequences for her ********* conduct.
0
Replies (0)MN
Msawenkosi N
1 reviews | Active since Jan 2020
2 Jan 2026, 16:08
Fynnland Pharmacy - Pharmacy in Bluff, KwaZulu-Natal
GoodDay I would like to lay a *****ulent claim which took place on my medical aid, my name is Msawenkosi Ngcungama - ID 8406215340085 Discovery Medical Aid Membership No. 555187570. On the 31 December 2025 there were 3 claims that were processed amounting to almost R6700.00. Apparently Dr Hadebe whose 2nd depend allowed this. This is clearly very fishy to process these claims I’m 100% sure that there was exchange of cash in this. I can’t believe we have pharmacies which still practice such. Clearly they don’t care about their licence to committee to such *****ulent activity. They showed no remorse and told me to report the matter to the council as they have connections. I’m not happy with this I pay lot money to accumulate these savings. And knowing that I have buffer R7k left for 2025 I have down graded my medical aid with the hope that these saving after I carry them over to 2026 they assist me. Now my plan is down the drain due to this silly practice of these pharmacy. Please look into this. I will wait for your respond. Regards
Helpful (0)
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Msawenkosi N
1 reviews | Active since Jan 2020
2 Jan 2026, 16:08
Fynnland Pharmacy - Pharmacy in Bluff, KwaZulu-Natal
GoodDay I would like to lay a *****ulent claim which took place on my medical aid, my name is Msawenkosi Ngcungama - ID 8406215340085 Discovery Medical Aid Membership No. 555187570. On the 31 December 2025 there were 3 claims that were processed amounting to almost R6700.00. Apparently Dr Hadebe whose 2nd depend allowed this. This is clearly very fishy to process these claims I’m 100% sure that there was exchange of cash in this. I can’t believe we have pharmacies which still practice such. Clearly they don’t care about their licence to committee to such *****ulent activity. They showed no remorse and told me to report the matter to the council as they have connections. I’m not happy with this I pay lot money to accumulate these savings. And knowing that I have buffer R7k left for 2025 I have down graded my medical aid with the hope that these saving after I carry them over to 2026 they assist me. Now my plan is down the drain due to this silly practice of these pharmacy. Please look into this. I will wait for your respond. Regards
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Replies (0)VS
Vimal S
1 reviews | Active since Jan 2020
16 Dec 2023, 17:09
Incompentent SA Pharm Council not allowing me to practice pharmacy
As a registered pharmacist with the SAPC, I am appalled at the lack of legislative competence of the call centre staff. I have been attempting to change my designation from non-practicing to practicing pharmacist because I was engaged in full-time postgraduate studies in the UK. Now, graduation will only take place in February 2024, when we will get our degree certificates. Therefore, I obtained an official letter from the University (which is ranked in the top 100 Universities globally) stating that I have completed my degree and will get my official certificate in February 2024. The SAPC Call Centre agent rep**** to me that the University letter was "not enough" and that the SAPC requires a certified copy of the original certificate. I have been a pharmacist registered with the SAPC for 24 years and this is the calibre of staff that our statutory body wishes to employ, staff who cannot apply their minds. Furthermore, the SAPC requires a certified copy of my SA Identity Document to accompany this application. What for? All my details are already on the SAPC database, so why do I need to give them another copy of my ID? The SAPC makes rules and regulations that are often aimed at making the lives of pharmacists extremely difficult. And in all this time, I cannot legally work as a pharmacist and earn money and support myself and my family because of the incompetence of the Call Centre Agents. Shame on you all!
Helpful (0)
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Vimal S
1 reviews | Active since Jan 2020
16 Dec 2023, 17:09
Incompentent SA Pharm Council not allowing me to practice pharmacy
As a registered pharmacist with the SAPC, I am appalled at the lack of legislative competence of the call centre staff. I have been attempting to change my designation from non-practicing to practicing pharmacist because I was engaged in full-time postgraduate studies in the UK. Now, graduation will only take place in February 2024, when we will get our degree certificates. Therefore, I obtained an official letter from the University (which is ranked in the top 100 Universities globally) stating that I have completed my degree and will get my official certificate in February 2024. The SAPC Call Centre agent rep**** to me that the University letter was "not enough" and that the SAPC requires a certified copy of the original certificate. I have been a pharmacist registered with the SAPC for 24 years and this is the calibre of staff that our statutory body wishes to employ, staff who cannot apply their minds. Furthermore, the SAPC requires a certified copy of my SA Identity Document to accompany this application. What for? All my details are already on the SAPC database, so why do I need to give them another copy of my ID? The SAPC makes rules and regulations that are often aimed at making the lives of pharmacists extremely difficult. And in all this time, I cannot legally work as a pharmacist and earn money and support myself and my family because of the incompetence of the Call Centre Agents. Shame on you all!
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Replies (0)AS
Anele S
1 reviews | Active since Jan 2020
18 Oct 2022, 07:25
430357 - Leslie Medical Pharmacy (Y60955)
I have serious concern with the level of unprofessional conduct by the staff at SAPC. My application 430357 - Leslie Medical Pharmacy (Y60955) is taking forever and only at a stage where they just need to issue a GPP compliance. I had to do multiple follow ups before they gave me feedback on shortcomings. Now it is forever since the application just needs to be approved(for GPP compliance). Sarah Nyama is of no help at all as she is effortlessly responding “the application is sitting with the manager for approval, I will make follow up” in the past two months and every time I do a follow up she copies and paste the previous response. This is so unacceptable and I need assistance.
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Anele S
1 reviews | Active since Jan 2020
18 Oct 2022, 07:25
430357 - Leslie Medical Pharmacy (Y60955)
I have serious concern with the level of unprofessional conduct by the staff at SAPC. My application 430357 - Leslie Medical Pharmacy (Y60955) is taking forever and only at a stage where they just need to issue a GPP compliance. I had to do multiple follow ups before they gave me feedback on shortcomings. Now it is forever since the application just needs to be approved(for GPP compliance). Sarah Nyama is of no help at all as she is effortlessly responding “the application is sitting with the manager for approval, I will make follow up” in the past two months and every time I do a follow up she copies and paste the previous response. This is so unacceptable and I need assistance.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Jun 2022, 04:41
Incompetent Officers at SAPC
The incompetency at SAPC is appalling. Since 2021 I reported a discrepancy in my account. Even drove to the offices to sort it out. To date a year later my account is still owing. The finance department at Council is a bunch of incompetent individuals. I wonder what they are getting paid for 😏😏
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Anonymous
1 reviews | Active since Jan 2020
8 Jun 2022, 04:41
Incompetent Officers at SAPC
The incompetency at SAPC is appalling. Since 2021 I reported a discrepancy in my account. Even drove to the offices to sort it out. To date a year later my account is still owing. The finance department at Council is a bunch of incompetent individuals. I wonder what they are getting paid for 😏😏
0
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Hlengiwe B
1 reviews | Active since Jan 2020
2 Aug 2021, 04:51
Incorrect P-number on my payslip therefore cannot obtain proof of payment but R592 paid under my payslip
As from last year 2020 South African Pharmacy Council fees have been deducted from our salaries.However my account number captured on Persal system is incorrect which results in my payment not reflecting on SAPC account.In 2020 I contacted SAPC and they sorted out my payment,this year they are asking for proof of payment,but up to date I have been unable to find out who is responsible for giving the SAPC account number to the Persal department. My SAPC account number is P39324. The account number reflecting on the payslip is P39192.Please can SAPC see payment that was taken in June 2021 from my payslip and consider it as proof of payment while I try and get this problem sorted from occurring next year.
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Hlengiwe B
1 reviews | Active since Jan 2020
2 Aug 2021, 04:51
Incorrect P-number on my payslip therefore cannot obtain proof of payment but R592 paid under my payslip
As from last year 2020 South African Pharmacy Council fees have been deducted from our salaries.However my account number captured on Persal system is incorrect which results in my payment not reflecting on SAPC account.In 2020 I contacted SAPC and they sorted out my payment,this year they are asking for proof of payment,but up to date I have been unable to find out who is responsible for giving the SAPC account number to the Persal department. My SAPC account number is P39324. The account number reflecting on the payslip is P39192.Please can SAPC see payment that was taken in June 2021 from my payslip and consider it as proof of payment while I try and get this problem sorted from occurring next year.
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Anonymous
1 reviews | Active since Jan 2020
24 Jul 2021, 18:21
South African Pharmacy Council are useless
I placed a complaint against one of your members in December. It took 6 months to get a reply. You then said you would follow up after a hearing in June. Zero response. Ref KC5456. Perhaps you are protecting your own??
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Anonymous
1 reviews | Active since Jan 2020
24 Jul 2021, 18:21
South African Pharmacy Council are useless
I placed a complaint against one of your members in December. It took 6 months to get a reply. You then said you would follow up after a hearing in June. Zero response. Ref KC5456. Perhaps you are protecting your own??
0
Replies (0)TS