MEDICATION NOT DELIVERED

Good day,

I sent my prescription to Southern RX on 7 October 2025 for Bacentra medication (for my Baclofen pump). To date, I have not received any feedback or delivery.

I have tried phoning several times, but I am continuously placed on hold. As I am a teacher, I am unable to stay on the line indefinitely. I also followed up with Muelmed, and according to them, the medication has still not been delivered.

It has now been over 10 days, and my pump is empty. This delay is directly affecting my health, and the lack of service from both Southern RX and Muelmed is unacceptable. This is my first time ordering this medication, and the experience has been extremely disappointing.

It is unacceptable that suppliers are paid for their services while patients are left without essential medication.

I expect a customer service agent from Southern RX to contact me today by 2:00 PM to provide a clear update and resolution regarding my medication.

Kind regards