SM
Southgate Mall
Unclaimed Business
SM
AI Review Summary
Based on recent customer reviews, Southgate Mall faces severe criticism across multiple areas. The most urgent concern is the harassment of patrons by taxi marshals who forcibly prevent customers from using e-hailing services like Uber and Bolt, leaving shoppers feeling unsafe. Security shortcomings are also prominent, including unmanned boom gates, a malfunctioning parking machine, and a reported elevator entrapment with slow response. Facilities such as restrooms are described as poorly maintained. Additional complaints target specific tenant stores for food safety issues, poor customer service, and unresolved product complaints.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.4|11 Reviews
Jun '25 - May '26
5(0%)
4(9.1%)
3(0%)
2(9.1%)
1(81.8%)
5(0%)
4(9.1%)
3(0%)
2(9.1%)
1(81.8%)
Frequently Asked Questions About Southgate Mall
Based on recent customer reviews, Southgate Mall faces severe criticism across multiple areas. The most urgent concern is the harassment of patrons by taxi marshals who forcibly prevent customers from using e-hailing services like Uber and Bolt, leaving shoppers feeling unsafe. Security shortcomings are also prominent, including unmanned boom gates, a malfunctioning parking machine, and a reported elevator entrapment with slow response. Facilities such as restrooms are described as poorly maintained. Additional complaints target specific tenant stores for food safety issues, poor customer service, and unresolved product complaints.
Southgate Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Southgate Mall across 71 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thato M
1 reviews | Active since Jan 2020
27 Feb 2026, 15:53
Selling chicken that is off
I bought a full chicken from Checkers Southgate. It seems as if they don't cook their chickens properly and you find that they are raw. I hd a running tummy for 2 full days due to consumption of this chicken. There was a time I had to dispose one of the chickens I bought 6 days later after purchasing. It seems as if thru are selling chickens that have been on the shelves for more than a week. The chickens are cold when you take them off the shelves which suggest they are trying to keep them cool so they don't go off. This may lead to food positioning and I think I will have in my right to take this to the consumer
Helpful (0)
|Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
27 Feb 2026, 15:53
Selling chicken that is off
I bought a full chicken from Checkers Southgate. It seems as if they don't cook their chickens properly and you find that they are raw. I hd a running tummy for 2 full days due to consumption of this chicken. There was a time I had to dispose one of the chickens I bought 6 days later after purchasing. It seems as if thru are selling chickens that have been on the shelves for more than a week. The chickens are cold when you take them off the shelves which suggest they are trying to keep them cool so they don't go off. This may lead to food positioning and I think I will have in my right to take this to the consumer
0
Replies (0)JG
Joylinda G
1 reviews | Active since Jan 2020
5 Dec 2025, 15:46
Terrible service
No stars for all I care. I have booked the place from September. They still ****ed up. Not impressed with this place service.
Helpful (0)
|Replies (0)JG
Joylinda G
1 reviews | Active since Jan 2020
5 Dec 2025, 15:46
Terrible service
No stars for all I care. I have booked the place from September. They still ****ed up. Not impressed with this place service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Oct 2025, 08:20
Southgate mall does not have security personnel in the parking lot after hours
There is no security manning the boom gates or money machine after hours. I had to get out of my car a few weeks ago to open the gate myself - this is unacceptable. Last night I inserted R50 into the parking lot machine. The machine retained my R40. I rang the alarm and a security personal came and said that he couldn't help me, however he'd send his supervisor to come speak to me. The supervisor told me that he could not assist me with my R40 change and the staff employed to mind the gate and the machine had knocked off and that I had to travel back to the mall for a mere R40. It did not matter that I needed to travel 30kms back to the mall for R40 but I could not be help. What bothered me the most is the security threat for to car owners. There is no security personnel looking after our cars after a certain time and we car owners must open the exit gate ourselves. What about our safety as we leave our cars idling and opening the gate. Our safety is not considered. The gate is not well light at night and various people do loiter at the gates at odd times. The mall is ran like a mall that truly does not care about it's patrons lives because most of the patrons are black (90% black)!!!! If this was in a white frequented mall this would not happen.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Oct 2025, 08:20
Southgate mall does not have security personnel in the parking lot after hours
There is no security manning the boom gates or money machine after hours. I had to get out of my car a few weeks ago to open the gate myself - this is unacceptable. Last night I inserted R50 into the parking lot machine. The machine retained my R40. I rang the alarm and a security personal came and said that he couldn't help me, however he'd send his supervisor to come speak to me. The supervisor told me that he could not assist me with my R40 change and the staff employed to mind the gate and the machine had knocked off and that I had to travel back to the mall for a mere R40. It did not matter that I needed to travel 30kms back to the mall for R40 but I could not be help. What bothered me the most is the security threat for to car owners. There is no security personnel looking after our cars after a certain time and we car owners must open the exit gate ourselves. What about our safety as we leave our cars idling and opening the gate. Our safety is not considered. The gate is not well light at night and various people do loiter at the gates at odd times. The mall is ran like a mall that truly does not care about it's patrons lives because most of the patrons are black (90% black)!!!! If this was in a white frequented mall this would not happen.
0
Replies (0)MD
Marvin D
1 reviews | Active since Jan 2020
16 Aug 2025, 08:22
SOUTHGATE MALL HAS TRULY GONE SOUTH!
Southgate mall has truly gone to the dumps. There's much to be desired from their toilet facilities. Broken taps, no soap, flickering lights, doors you can't lock... GEEEZUS this is bad! I've seen Somali and Pakistani shops in better shape!
Helpful (0)
|Replies (0)MD
Marvin D
1 reviews | Active since Jan 2020
16 Aug 2025, 08:22
SOUTHGATE MALL HAS TRULY GONE SOUTH!
Southgate mall has truly gone to the dumps. There's much to be desired from their toilet facilities. Broken taps, no soap, flickering lights, doors you can't lock... GEEEZUS this is bad! I've seen Somali and Pakistani shops in better shape!
0
Replies (0)NS
NM
Nompumelelo M
1 reviews | Active since Jan 2020
5 Aug 2025, 17:20
Urgent Complaint Regarding Harassment and Safety Concerns at Southgate Mall
I am writing to formally express deep concern about the ongoing issues faced by customers using e-hailing services at Southgate Mall. The experience has become increasingly frustrating and dangerous. We live in a country where gender-based violence, human trafficking, and kidnappings are rampant. In such a climate, the ability to choose safe and reliable transport should be a basic right. Unfortunately, at Southgate, this right is being denied. Customers are being harassed by members of the Eldorado Park Taxi Association, who aggressively prevent us from using Uber, Bolt, and other e-hailing services. We are often pressured or even forced to use their taxis instead. This is not only unacceptable but deeply concerning for our personal safety and freedom of choice. It is alarming that mall management has delayed taking decisive action on such a critical matter. Allowing this kind of ************ on your premises puts your customers at risk and violates their rights. We are simply asking for the freedom to choose our own mode of transport without fear or harassment. The mall should be a safe space for all, and this situation urgently needs to be addressed. We respectfully request immediate intervention and a clear public response from Southgate Mall management to ensure customer safety and restore our right to choose safe, convenient transport.
Helpful (0)
|Replies (0)NM
Nompumelelo M
1 reviews | Active since Jan 2020
5 Aug 2025, 17:20
Urgent Complaint Regarding Harassment and Safety Concerns at Southgate Mall
I am writing to formally express deep concern about the ongoing issues faced by customers using e-hailing services at Southgate Mall. The experience has become increasingly frustrating and dangerous. We live in a country where gender-based violence, human trafficking, and kidnappings are rampant. In such a climate, the ability to choose safe and reliable transport should be a basic right. Unfortunately, at Southgate, this right is being denied. Customers are being harassed by members of the Eldorado Park Taxi Association, who aggressively prevent us from using Uber, Bolt, and other e-hailing services. We are often pressured or even forced to use their taxis instead. This is not only unacceptable but deeply concerning for our personal safety and freedom of choice. It is alarming that mall management has delayed taking decisive action on such a critical matter. Allowing this kind of ************ on your premises puts your customers at risk and violates their rights. We are simply asking for the freedom to choose our own mode of transport without fear or harassment. The mall should be a safe space for all, and this situation urgently needs to be addressed. We respectfully request immediate intervention and a clear public response from Southgate Mall management to ensure customer safety and restore our right to choose safe, convenient transport.
0
Replies (0)AN
Andile N
1 reviews | Active since Jan 2020
5 Aug 2025, 17:04
Worst Experience
Never going to Southgate mall ever again just got Harrased by the Taxi Marshals for requesting an uber that time i wasn't even at the Mall i was by Sheads side. Clearly the Mall management doesn't care. Worst worst experience ever, feared for my life while out shopping...
Helpful (0)
|Replies (0)AN
Andile N
1 reviews | Active since Jan 2020
5 Aug 2025, 17:04
Worst Experience
Never going to Southgate mall ever again just got Harrased by the Taxi Marshals for requesting an uber that time i wasn't even at the Mall i was by Sheads side. Clearly the Mall management doesn't care. Worst worst experience ever, feared for my life while out shopping...
0
Replies (0)NM
Nompumelelo M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:58
Urgent Complaint Regarding Harassment and Safety Concerns at Southgate Mall
Southgate has been giving us the worst experience. We live in a country where GBV, human trafficking and kidnappings are on the rise. At Southgate we can't use ehailing services the way we want. The center management is talking time to resolve a simple matter. They are allowing the eldos Taxi association to Harris customers by forcing them to taking thier cars instead of requesting ubers and bolts. We are forced to get in thier cars and don't want us to use our money the way we want. It is a shame truly speaking because it's seems as though we don't have freedom to choose our free mode of transport and our lives are at risk. We need help. ChatGPT said: Here’s a professionally written and impactful version of your complaint: Subject: Urgent Complaint Regarding Harassment and Safety Concerns at Southgate Mall To Whom It May Concern, I am writing to formally express deep concern about the ongoing issues faced by customers using e-hailing services at Southgate Mall. The experience has become increasingly frustrating and dangerous. We live in a country where gender-based violence, human trafficking, and kidnappings are rampant. In such a climate, the ability to choose safe and reliable transport should be a basic right. Unfortunately, at Southgate, this right is being denied. Customers are being harassed by members of the Eldorado Park Taxi Association, who aggressively prevent us from using Uber, Bolt, and other e-hailing services. We are often pressured or even forced to use their taxis instead. This is not only unacceptable but deeply concerning for our personal safety and freedom of choice. It is alarming that mall management has delayed taking decisive action on such a critical matter. Allowing this kind of ************ on your premises puts your customers at risk and violates their rights. We are simply asking for the freedom to choose our own mode of transport without fear or harassment. The mall should be a safe space for all, and this situation urgently needs to be addressed. We respectfully request immediate intervention and a clear public response from Southgate Mall management to ensure customer safety and restore our right to choose safe, convenient transport.
Helpful (0)
|Replies (0)NM
Nompumelelo M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:58
Urgent Complaint Regarding Harassment and Safety Concerns at Southgate Mall
Southgate has been giving us the worst experience. We live in a country where GBV, human trafficking and kidnappings are on the rise. At Southgate we can't use ehailing services the way we want. The center management is talking time to resolve a simple matter. They are allowing the eldos Taxi association to Harris customers by forcing them to taking thier cars instead of requesting ubers and bolts. We are forced to get in thier cars and don't want us to use our money the way we want. It is a shame truly speaking because it's seems as though we don't have freedom to choose our free mode of transport and our lives are at risk. We need help. ChatGPT said: Here’s a professionally written and impactful version of your complaint: Subject: Urgent Complaint Regarding Harassment and Safety Concerns at Southgate Mall To Whom It May Concern, I am writing to formally express deep concern about the ongoing issues faced by customers using e-hailing services at Southgate Mall. The experience has become increasingly frustrating and dangerous. We live in a country where gender-based violence, human trafficking, and kidnappings are rampant. In such a climate, the ability to choose safe and reliable transport should be a basic right. Unfortunately, at Southgate, this right is being denied. Customers are being harassed by members of the Eldorado Park Taxi Association, who aggressively prevent us from using Uber, Bolt, and other e-hailing services. We are often pressured or even forced to use their taxis instead. This is not only unacceptable but deeply concerning for our personal safety and freedom of choice. It is alarming that mall management has delayed taking decisive action on such a critical matter. Allowing this kind of ************ on your premises puts your customers at risk and violates their rights. We are simply asking for the freedom to choose our own mode of transport without fear or harassment. The mall should be a safe space for all, and this situation urgently needs to be addressed. We respectfully request immediate intervention and a clear public response from Southgate Mall management to ensure customer safety and restore our right to choose safe, convenient transport.
0
Replies (0)