Southgate Mall
Unclaimed Business
|1.1|10 Reviews (last 12 months)|This business does not respond to reviews
Southgate Mall
Unclaimed Business
|1.1
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Southgate Mall is facing significant customer dissatisfaction across multiple service areas. A recurring theme is harassment by taxi marshals preventing patrons from using e-hailing services, which customers describe as frightening and unsafe. Shoppers consistently mention concerns around after-hours security at parking facilities, poorly maintained restroom amenities, and unresponsive management. Additional complaints involve food quality and hygiene at in-mall retailers, as well as poor handling of customer complaints. Customers frequently express that mall management appears indifferent to patron safety and overall experience.
Performance(last 12 months):
NPS Score
-25Unlikely
NPS Score
-25
Recommended: Unlikely
Review Distribution
1.1|10 Reviews
Sep '25 - Aug '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mmakwena M
1 reviews | Active since Feb 2025
1 May 2026, 20:25
Noy hygienic
We bought pizza 5.59pm by using my daughter's number at Southgate mall when the kids are about finishing the pizza they found the chewed chappies under the slice of the last pizza, when I call the manager she told me to call again she is going to to to her manager and i ask to speaak to manager and she drop the phone on my ear
Helpful (0)
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Mmakwena M
1 reviews | Active since Feb 2025
1 May 2026, 20:25
Noy hygienic
We bought pizza 5.59pm by using my daughter's number at Southgate mall when the kids are about finishing the pizza they found the chewed chappies under the slice of the last pizza, when I call the manager she told me to call again she is going to to to her manager and i ask to speaak to manager and she drop the phone on my ear
0
Replies (0)VM
Vangile M
1 reviews | Active since Apr 2026
14 Apr 2026, 11:51
Terrible
Southgate is the worst mall , the car guards harassment, when they see you sitting in the car while waiting for someone or taking your time going into the centre , they ask you why you are there , which is BS
Helpful (0)
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Thato M
1 reviews | Active since May 2017
27 Feb 2026, 17:53
Selling chicken that is off
I bought a full chicken from Checkers Southgate. It seems as if they don't cook their chickens properly and you find that they are raw. I hd a running tummy for 2 full days due to consumption of this chicken. There was a time I had to dispose one of the chickens I bought 6 days later after purchasing. It seems as if thru are selling chickens that have been on the shelves for more than a week. The chickens are cold when you take them off the shelves which suggest they are trying to keep them cool so they don't go off. This may lead to food positioning and I think I will have in my right to take this to the consumer
Helpful (0)
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Thato M
1 reviews | Active since May 2017
27 Feb 2026, 17:53
Selling chicken that is off
I bought a full chicken from Checkers Southgate. It seems as if they don't cook their chickens properly and you find that they are raw. I hd a running tummy for 2 full days due to consumption of this chicken. There was a time I had to dispose one of the chickens I bought 6 days later after purchasing. It seems as if thru are selling chickens that have been on the shelves for more than a week. The chickens are cold when you take them off the shelves which suggest they are trying to keep them cool so they don't go off. This may lead to food positioning and I think I will have in my right to take this to the consumer
0
Replies (0)JG
Joylinda G
1 reviews | Active since Nov 2021
5 Dec 2025, 17:46
Terrible service
No stars for all I care. I have booked the place from September. They still ****ed up. Not impressed with this place service.
Helpful (0)
|Replies (0)JG
Joylinda G
1 reviews | Active since Nov 2021
5 Dec 2025, 17:46
Terrible service
No stars for all I care. I have booked the place from September. They still ****ed up. Not impressed with this place service.
0
Replies (0)A
Anonymous
1 reviews | Active since Feb 2015
8 Oct 2025, 10:20
Southgate mall does not have security personnel in the parking lot after hours
There is no security manning the boom gates or money machine after hours. I had to get out of my car a few weeks ago to open the gate myself - this is unacceptable. Last night I inserted R50 into the parking lot machine. The machine retained my R40. I rang the alarm and a security personal came and said that he couldn't help me, however he'd send his supervisor to come speak to me. The supervisor told me that he could not assist me with my R40 change and the staff employed to mind the gate and the machine had knocked off and that I had to travel back to the mall for a mere R40. It did not matter that I needed to travel 30kms back to the mall for R40 but I could not be help. What bothered me the most is the security threat for to car owners. There is no security personnel looking after our cars after a certain time and we car owners must open the exit gate ourselves. What about our safety as we leave our cars idling and opening the gate. Our safety is not considered. The gate is not well light at night and various people do loiter at the gates at odd times. The mall is ran like a mall that truly does not care about it's patrons lives because most of the patrons are black (90% black)!!!! If this was in a white frequented mall this would not happen.
Helpful (0)
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Anonymous
1 reviews | Active since Feb 2015
8 Oct 2025, 10:20
Southgate mall does not have security personnel in the parking lot after hours
There is no security manning the boom gates or money machine after hours. I had to get out of my car a few weeks ago to open the gate myself - this is unacceptable. Last night I inserted R50 into the parking lot machine. The machine retained my R40. I rang the alarm and a security personal came and said that he couldn't help me, however he'd send his supervisor to come speak to me. The supervisor told me that he could not assist me with my R40 change and the staff employed to mind the gate and the machine had knocked off and that I had to travel back to the mall for a mere R40. It did not matter that I needed to travel 30kms back to the mall for R40 but I could not be help. What bothered me the most is the security threat for to car owners. There is no security personnel looking after our cars after a certain time and we car owners must open the exit gate ourselves. What about our safety as we leave our cars idling and opening the gate. Our safety is not considered. The gate is not well light at night and various people do loiter at the gates at odd times. The mall is ran like a mall that truly does not care about it's patrons lives because most of the patrons are black (90% black)!!!! If this was in a white frequented mall this would not happen.
0
Replies (0)