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Active since Feb 2015

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20 reviews

4 months ago

Chronic medication not delivered – ongoing service failures and patient safety concerns

I am a Bonitas member who has been placed on Marara Pharmacy as the Designated Service Provider (DSP) for chronic medication. My chronic medication has not been delivered and the matter has not been treated with the urgency that chronic treatment requires. This complaint is based on my direct experience. I am intentionally not sharing personal information, medical aid details, or medication specifics on this public platform. I can provide the required information privately to Marara Pharmacy and/or Bonitas for verification. Key issues experienced: • Chronic medication not delivered despite repeated follow‑ups • Lack of urgency and inconsistent feedback on when medication will be dispatched • Difficulty reaching support and/or delays in receiving responses • Poor communication that creates uncer*****y and risk for patients who depend on monthly repeats Impact: Chronic medication is essential treatment, not an optional purchase. When medication is delayed or not delivered, it creates avoidable risk to a member’s health and wellbeing. Members should not be forced to repeatedly chase life‑sustaining medication or go without treatment due to preventable service breakdowns. Resolution required: 1) Immediate dispatch of my outstanding chronic medication, with confirmation that it has been processed and a clear delivery confirmation (including tracking information once dispatched). 2) A commitment to reliable monthly repeat processing and delivery, with proactive communication if there are any delays, stock constraints, or co‑payment issues. 3) If Marara Pharmacy cannot meet DSP obligations consistently, Bonitas must provide a workable alternative that protects continuity of care (for example, allowing a return to Pharmacy Direct or another approved solution) without penalising members through co‑payments. I request that Marara Pharmacy and Bonitas treat this as a patient‑safety matter and provide a clear turnaround time for resolution. I am available to share my membership and prescription details privately to support prompt investigation.

1 reply

Standard Bank

6 months ago

Prestige customer pays premium fees for bad treatment

I sent the below email last hoping Standard Bank's complaints department would assist but they didn't assist. 1 request: I honestly love the relationship that we have however whenever I send requests, they are hardly ever actioned. As a former Standard Bank employee I know that linking an account to a profile does not take 10 minutes but 3/4 days later, my request still hasn't been attended to. I love Standard Bank especially I know and understand the systems and the products. All my banking products are with Standard Bank but make no mistake I can move over to FNB and pay less for my banking charges - Standard Bank seems more experience than FNB anyway. My loyalty to the bank should not be mistaken for stupidity. It is a R3120 per annum that I could have used to spoil my son. I'm tired of paying for a service that I hardly get and avoid to use because it brings me so much frustration. 2nd request: Please note that I received a total of x3 calls today with no one speaking on the other end of the call and the worst must be the fact that the 2 notice deposit accounts that I asked to be linked back to my self service profile however the accounts still have not been linked. I'm seriously considering moving to another bank. I cannot constantly beg for service and yet monthly I pay for my supposed Prestige account monthly.

4 replies

Bonitas Medical Fund

6 months ago

I asked a question a...

I asked a question and the agent closed the call

1 reply

Marara Pharmacy

10 months ago

Chronic medication not delivere for 3 weeks.

I am extremely disappointed with Marara Pharmacy. My chronic medication, which was supposed to be delivered three weeks ago, is still outstanding. There has been absolutely no communication or update from the pharmacy, despite the urgency of my condition. This is not the first time I’ve experienced poor service from them. The only time they seem to respond is when a complaint is posted publicly. It’s unacceptable that a healthcare provider entrusted with critical medication consistently fails to deliver on time and communicate with patients. I am now desperately in need of my medication and urge Marara Pharmacy to deliver it immediately. Patients should not have to resort to public complaints just to receive basic service.

2 replies

Southgate Mall

10 months ago

Southgate mall does not have security personnel in the parking lot after hours

There is no security manning the boom gates or money machine after hours. I had to get out of my car a few weeks ago to open the gate myself - this is unacceptable. Last night I inserted R50 into the parking lot machine. The machine retained my R40. I rang the alarm and a security personal came and said that he couldn't help me, however he'd send his supervisor to come speak to me. The supervisor told me that he could not assist me with my R40 change and the staff employed to mind the gate and the machine had knocked off and that I had to travel back to the mall for a mere R40. It did not matter that I needed to travel 30kms back to the mall for R40 but I could not be help. What bothered me the most is the security threat for to car owners. There is no security personnel looking after our cars after a certain time and we car owners must open the exit gate ourselves. What about our safety as we leave our cars idling and opening the gate. Our safety is not considered. The gate is not well light at night and various people do loiter at the gates at odd times. The mall is ran like a mall that truly does not care about it's patrons lives because most of the patrons are black (90% black)!!!! If this was in a white frequented mall this would not happen.

0 replies

Marara Pharmacy

12 months ago

The Maaa website keeps buffering

The Ma*a*a website keeps buffering and does not allow me to upload my prescription. I need my diabetes medication urgently but I unfortunately cannot upload my prescription.

1 reply

Marara Pharmacy

15 months ago

Mak***a pharmacy did not deliver my contraceptives

Every month I try and call the Marara Pharmacy for my repeat script however the phone is never answsered. In order to receive assistance every month, I have to write a review on Hello Peter. I need my contraceptives. I ran out of contracapetives on Tuesday. If I fall pregnant, I will sue you.

1 reply

Marara Pharmacy

16 months ago

Out of contraceptives yet they processed payment with Bonitas for my non delivered contraceptives

On Marara Pharmacy's website you have an option for you to receive 2 months delivery and I opted for 2 months but they decided to send 1 month's prescription medication. They've already processed the payment to the medical aid for the 2nd month's medication but it'll only be delivered in 3-5 days. The worse part is that the medication I'm so desperate to receive are my contraceptive pills. I drank my last pill 2 days ago. I vurnerable to pregnancy now. I hate to think how many other people suffer at the hands of Ma***a Pharmacy. Sh**y service! I always have to complain on HelloPeter to get my medication delivered to me urgently. Bonitas should consider terminating their contract.

1 reply

Bonitas Medical Fund

17 months ago

Careless medical aid who gambles with their members lives

How can a medical aid gamble with it's members lives? Bonitas changed our chronic medication delivery from a competent company - Pharmacy Direct to a useless Ma***a Pharmacy. Why??? Did you check their Hello Peter reviews before you awarded them this pharmacy. Your staff at the call centre (Nyengedzo) mocks us by claiming to escalate our request but in the end nothing is done. No medication for 3 weeks now with no assitance from Bonitas however we pay medical aid fees every month.

1 reply

Marara Pharmacy

17 months ago

Ma***a Pharmacy - uselss

***!!!!!!! Why would Bonitas assign such a useless and *********** pharmacy to cater for us. I have been attempting to receive my chronic medication from useless Ma***a Pharmacy for the past 3 weeks with no success. 1. I have registered on the website and uploaded my prescription with no feedback. 2. I sent several emails with my prescription hoping to receive assistance there, however no luck there either. 3. I sent several Whatsapp messages and the prompts to work either. We pay Bonitas every month but you'd swear that we're not paying.

1 reply

Review Distribution

5 Star

1 (5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (10%)

1 Star

17 (85%)

Reviews

Chronic medication not delivered – ongoing service failures and patient safety concerns

Prestige customer pays premium fees for bad treatment

I asked a question a...

Chronic medication not delivere for 3 weeks.

Southgate mall does not have security personnel in the parking lot after hours

The Maaa website keeps buffering

Mak***a pharmacy did not deliver my contraceptives

Out of contraceptives yet they processed payment with Bonitas for my non delivered contraceptives

Careless medical aid who gambles with their members lives

Ma***a Pharmacy - uselss

Review Distribution

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