Active since Feb 2015
19
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19 reviews2 months ago
Prestige customer pays premium fees for bad treatment
I sent the below email last hoping Standard Bank's complaints department would assist but they didn't assist. 1 request: I honestly love the relationship that we have however whenever I send requests, they are hardly ever actioned. As a former Standard Bank employee I know that linking an account to a profile does not take 10 minutes but 3/4 days later, my request still hasn't been attended to. I love Standard Bank especially I know and understand the systems and the products. All my banking products are with Standard Bank but make no mistake I can move over to FNB and pay less for my banking charges - Standard Bank seems more experience than FNB anyway. My loyalty to the bank should not be mistaken for stupidity. It is a R3120 per annum that I could have used to spoil my son. I'm tired of paying for a service that I hardly get and avoid to use because it brings me so much frustration. 2nd request: Please note that I received a total of x3 calls today with no one speaking on the other end of the call and the worst must be the fact that the 2 notice deposit accounts that I asked to be linked back to my self service profile however the accounts still have not been linked. I'm seriously considering moving to another bank. I cannot constantly beg for service and yet monthly I pay for my supposed Prestige account monthly.
224 replies
3 months ago
I asked a question a...
I asked a question and the agent closed the call
56 replies
6 months ago
Chronic medication not delivere for 3 weeks.
I am extremely disappointed with Marara Pharmacy. My chronic medication, which was supposed to be delivered three weeks ago, is still outstanding. There has been absolutely no communication or update from the pharmacy, despite the urgency of my condition. This is not the first time I’ve experienced poor service from them. The only time they seem to respond is when a complaint is posted publicly. It’s unacceptable that a healthcare provider entrusted with critical medication consistently fails to deliver on time and communicate with patients. I am now desperately in need of my medication and urge Marara Pharmacy to deliver it immediately. Patients should not have to resort to public complaints just to receive basic service.
106 replies
6 months ago
Southgate mall does not have security personnel in the parking lot after hours
There is no security manning the boom gates or money machine after hours. I had to get out of my car a few weeks ago to open the gate myself - this is unacceptable. Last night I inserted R50 into the parking lot machine. The machine retained my R40. I rang the alarm and a security personal came and said that he couldn't help me, however he'd send his supervisor to come speak to me. The supervisor told me that he could not assist me with my R40 change and the staff employed to mind the gate and the machine had knocked off and that I had to travel back to the mall for a mere R40. It did not matter that I needed to travel 30kms back to the mall for R40 but I could not be help. What bothered me the most is the security threat for to car owners. There is no security personnel looking after our cars after a certain time and we car owners must open the exit gate ourselves. What about our safety as we leave our cars idling and opening the gate. Our safety is not considered. The gate is not well light at night and various people do loiter at the gates at odd times. The mall is ran like a mall that truly does not care about it's patrons lives because most of the patrons are black (90% black)!!!! If this was in a white frequented mall this would not happen.
0 replies
8 months ago
The Ma*a*a website keeps buffering
The Ma*a*a website keeps buffering and does not allow me to upload my prescription. I need my diabetes medication urgently but I unfortunately cannot upload my prescription.
53 replies
11 months ago
Mak***a pharmacy did not deliver my contraceptives
Every month I try and call the Marara Pharmacy for my repeat script however the phone is never answsered. In order to receive assistance every month, I have to write a review on Hello Peter. I need my contraceptives. I ran out of contracapetives on Tuesday. If I fall pregnant, I will sue you.
58 replies
12 months ago
Out of contraceptives yet they processed payment with Bonitas for my non delivered contraceptives
On Marara Pharmacy's website you have an option for you to receive 2 months delivery and I opted for 2 months but they decided to send 1 month's prescription medication. They've already processed the payment to the medical aid for the 2nd month's medication but it'll only be delivered in 3-5 days. The worse part is that the medication I'm so desperate to receive are my contraceptive pills. I drank my last pill 2 days ago. I vurnerable to pregnancy now. I hate to think how many other people suffer at the hands of Ma***a Pharmacy. Sh**y service! I always have to complain on HelloPeter to get my medication delivered to me urgently. Bonitas should consider terminating their contract.
58 replies
13 months ago
Careless medical aid who gambles with their members lives
How can a medical aid gamble with it's members lives? Bonitas changed our chronic medication delivery from a competent company - Pharmacy Direct to a useless Ma***a Pharmacy. Why??? Did you check their Hello Peter reviews before you awarded them this pharmacy. Your staff at the call centre (Nyengedzo) mocks us by claiming to escalate our request but in the end nothing is done. No medication for 3 weeks now with no assitance from Bonitas however we pay medical aid fees every month.
53 replies
13 months ago
Ma***a Pharmacy - uselss
***!!!!!!! Why would Bonitas assign such a useless and *********** pharmacy to cater for us. I have been attempting to receive my chronic medication from useless Ma***a Pharmacy for the past 3 weeks with no success. 1. I have registered on the website and uploaded my prescription with no feedback. 2. I sent several emails with my prescription hoping to receive assistance there, however no luck there either. 3. I sent several Whatsapp messages and the prompts to work either. We pay Bonitas every month but you'd swear that we're not paying.
53 replies
15 months ago
Dishonest Outsurance sales agent never sent the link to claim the R500 or R1500
On Thursday the 9th of January I received a call from 011 581 4688. The person on the other side of the call introduced himself and said that he was calling from Outsurance to do a follow up quote on a quote that I did 2 years ago. I laughed off and refused. I mean, who does follow up quotes 2 years later. The gentleman (a black guy) convinced me to do the quote, sighting that I could make myself R500 or R1500. I agreed. We spoke for 45 minutes and 26 seconds, from 15:46. At the end, the gentleman couldn't beat my current insurance rates and promised to send me a link to upload my current insurance supporting documents so I could claim R500 or R1500. The problem NOW is that the gentleman never bothered to send me the quote via email or sms. He **** to me! I believe that I have the right to claim for the R500 or the R1500. I need someone from OUTsurance to call me. I cannot get the 45 minutes back that I spent on that call, but at least I can get R500 or R1500 in compensation.
56 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
16 (84.21052631578948%)