TM
Thato M
Active since May 2017
21
Reviews
0
Industries
Reviews
21 reviews2 months ago
Selling chicken that is off
I bought a full chicken from Checkers Southgate. It seems as if they don't cook their chickens properly and you find that they are raw. I hd a running tummy for 2 full days due to consumption of this chicken. There was a time I had to dispose one of the chickens I bought 6 days later after purchasing. It seems as if thru are selling chickens that have been on the shelves for more than a week. The chickens are cold when you take them off the shelves which suggest they are trying to keep them cool so they don't go off. This may lead to food positioning and I think I will have in my right to take this to the consumer
0 replies
3 months ago
Lies lies lies!!!
I see the negative reviews, and I'm not surprised at all by this. You say my parcel is out for delivery and I have been waiting since Yesterday. I don't even know why Gentech uses you people. i should also write a review about them as well. I want my parcel!! Dishonest company. I don't even know how they are still in
0 replies
15 months ago
Better service. Card Received
I just want to give a special thanks to Thabisile Nxumalo from your complaints division for the way she handled my complaint and having my cheque card delivered a day earlier than anticipated. I thank her for the transparency and creating realistic expectations on how long it would take for the card to be delivered. To Standard bank; please sort out your app and ensure that communication goes out to clients when something goes wrong. I can't be resorting to this platform when things aren't getting done. It tarnishes the bank's reputation. Once again thank you Thabisile for bailing Standard bank out as I was already on my out and switching to another bank. Keep up the good work.
56 replies
16 months ago
Appalling service
Wow! Again Standart Bank has done it again to make my experience with them a total nightmare. You keep inconveniencing me and creating rediculous expectations just so that you can keep your clients. I think this is the last straw. I have had it with this bank. I think it's time to switch. I went into the branch to request a replacement cheque card on Saturday 28th December 2024. The lady suggested I suggested the app to request a replacement card of which I proceeded to doing so. The app gave me a coupe of options with the time slots that were available and one of them being Tuesday 31st December 2024 to be delivered at my home address. To my surprise when I called your bank I'm told the request was deleted due to something that happened on your systems. I spoke to Thokozane that day and told him how disappointing this was as nobody made contact with me to advise me of this. I gave him and standard bank the benefit of the doubt and proceeded in making a second request for today (02/01/2025) for the card to be delivered as it has already caused an inconvenience for me! Now I call and speak to Lindiwe who tells me the card is still being created and can only be delivered next week Wednesday. I nearly fell off my couch while listening to this. I'm given new information I was not given by Thokozane. I'm at the point where you can rather keep your card as I will open an account with a different bank as I am no longer willing to work with Standard bank. I have had experience less joy with Standard bank than the precious banks I have been with. So it's better to just return home because the inconvenience is costing me dearly. Soon as I open another account with another bank I'm transferring all my funds and will also update my Employer not to pay my salary into that account. I'm sick and tired of the disappointment. Why would you create an expectation on your app and your employee created the same. The whole experience will have taken over a week. And for what? Don't create expectations and not deliver on your promises. I'm done!
224 replies
20 months ago
Nombuso Radebe! Exceptional service
This is to compliment Nombuso Radebe for the outstanding service she rendered to me at the Killarney Mall branch. After a week of frustration she managed to put me out of my misery. She understood the assignment and executed it with the utmost perfection. Within less than 24 hours I was sorted. If the rest of the employees of standard bank did what she did, the bank would not be sitting with over 32k reviews in the red. I trust and hope that she will get to see this compliment and be rewarded in the best way possible. And I need feedback on this to make sure that she has received my words of gratitude or I will personally go to the branch and ask, and if she has not received this, there will be another review in red coming standard banks way. I'm not playing. So please do the honorable thing. I've worked in customer facing environments and know very well what rendering exceptional serves takes. It's well deserved. Big ups Nombuso. You are a ⭐⭐⭐
265 replies
20 months ago
STOP SENDING ME HARASSING SMS'S!!!
ABSA HOMELOANS, According to the below email I received from you, you were supposed to send me my quarterly statement. I have. On Sat, 03 Aug 2024, 08:44 Absa Home Loans (home@absa.co.za), <home@absa.co.za> wrote: Dear Thato Mahasha Kindly note we do pick up that you are registered for e-statements and the system is set to issue these statements on a quarterly basis and the next statements will be sent end of August 2024 Also, it hasn't been more than 2 weeks since I last submitted a complaint to your about your poor service and constant text messages telling me I am in arrears when you confirmed there were no arrears and your drafted an apology letter and promised that I would no longer receive them. We're back to square one. You clearly know how to run your clients up where the sun doesn't shine. This is really annoying. I will find a way to transfer my bond to another bank. Mark my words!! Pathetic!!!!!!
53 replies
20 months ago
Incorrect number registered for Ucount Rewards
I've been reading the reviews on the level of service standard bank offers and I'm not surprised I'm also on this platform doing the same Please see below email sent to Portia Mphahlele who signed me up for Ucount rewards Dear Portia, I hope you are well. I tried redeeming my Ucount Rewards on my banking app and every time I try and send the OT pin the pin does not arrive. I called the call center and I'm told that my old number reflects on your system which is really concerning as the registration was done with you and I was under the impression that my current number that you had called me on would be the one registered. Why is this? I wanted to claim today and now I'm told I need to wait 7 business days before this is sorted out. I don't understand why I need to wait this long as the error was not made by me. I want this sorted out today please. I'm on the verge of actually canceling this service and close my account with Standard Bank. It's not the first time I experience issue with standard bank and I think it's probably time for me to move if this doesn't get sorted out. I cannot wait 7 business days. I need this money so I can exchange for a voucher. Looking forward to hearing from you at your earliest convenience Kind Regards, Thato
424 replies
23 months ago
Bad service as usual
It is with regret that once again I have to resort to resolving my issues with ABSA on this platform. I called yesterday at 13:46 and got through to Grace from AVAF collections and advised that I paid R5000 in error with was supposed to go to my home loan account. She advised to call back today once the amount reflects. Which is what I did. I called and spoke to a Nikesh who claimed he couldn't assist and put me through to accounts where I spoke to a Refilwe who had a bit of an attitude and didn't really understand what I was saying as she told me that the amout reflecting was paid towards the arrears and that it can't be refunded. She then put me through to collections where I spoke to Charlotte who also tells me that she cannot assist and put me through to Nompumelelo at Client services. So you see there is a pattern here which is that your staff have no clue on your process which is alarming. I got cut off due to my airtime running out because your staff don't want to take ownership and would rather pass the buck. I need that money back otherwise I will lay a complaint with the Ombudsman. I've already alerted your home loan department and they referred me to you. There is a case with the Ombudsman for the homeloan which I can just email then activate again because I will not default payment on the first due to your *********** staff. This will go on record. So I need someone senior to contact me because the agents are honestly useless to me right now. This needs to be sorted out today. Those funds better not be allocated and closed on the AVAF side
159 replies
25 months ago
Poor service and no care for clients
Good day. Please see below email sent to the Ombudsman (Tumelo Babusi) regarding ABSA and Hammond Pole Attorneys. I have all documents attached to them and Hammond Pole claim that ABSA declined my payment proposal and subsequently requested proof of this of which Hammond Pole has not yet responded. There's something fishy going on and demand an investigation. Good day Office of the Ombudsman, I refer to the above mentioned matter regarding ABSA Bank. Hereto attached documentation as well as screenshot of my evidence. It with great regret that I write to you on this day 4th April 2024. The reason for me writing to you is due to the treatment I have received from ABSA bank in the last 11 months or so, dating back to May of 2023. I lost my job in 2022 however I had an investment that gave me the opportunity to receive an income and be able to pay my debt and put food on the table. I started experiencing difficulties with this income from around February of 2023. At that time, I was still under debt review and took the initiative to make the company I was under debt review (Zero debt) aware of the challages with my financial institution. I had requested to be given grace period of atleast 2-3 months in order to recover or at the least request that the installment be reduced. I did advise Zerodebt that I was actively looking for another way to generate income as I was unemployed and they were aware of this. ABSA decided to decline my application with no valid reason and stated that it was still my responsibility to pay them even though I had no income. This decision to decline my application started taking its toll on me and causing emotional, physical and psychological stress on me. The fact that I pleaded with them to give me time as I was not just sitting around and doing nothing, that did not matter to them and all they did was demand payment. It is sad to see such a recognized organization treat it's clients the way they have treated me where at one stage I was employed by ABSA bank whom I took out a bond, vehicle finance as well as a personal loan(paid off) during my time with them. My mother has been assisting with making payments to ABSA even though the payments were not made in full. I've attached my homeloan statement as proof. I received summons in November of 2023 from a gentleman who did not identify himself who said he was from the Seherrif's and just told me to call the lawyers of which I tried to do however couldn't get through to the number as per call history attached. I then called ABSA legal and spoke to someone who advised that I need to send ABSA an email in order to make payment arrangements. I advised the lady that my mother would be paying as I was unemployed. She said I would need to provide an Income and expenditure list even though my mother would be paying. I still emailed ABSA so that they could send me the information they need in writing as I was not satisfied with the information I received from the agent. Call evidence has been attached. I received an automated response a couple of times as I kept sending ABSA emails however nobody got back to me. I went for an interview for a job opportunity in December 2023 and received an offer for employment with a start date 1st March 2024. I was able to make arrangements for my vehicle finance and still have that arrangement in place however I ask myself why ABSA refused to grant me same for my bond. They claim in the summons that I made no attempt to make any sort of arrangements or refused to make arrangements of which is not true. I have been running after ABSA for months now and wonder where these alligations come from. I cannot shake off the feeling of foul play by ABSA in order for their agents to get their hands on my property. I also need an investigation to be done as to who and when my information was given out to the body corporate of the complex I reside. They sent me an email consisting of a notice of application to declare immovable properly and to attend a court date. I have never instructed that my property be sold. I have made arrangements with the body corporate to pay levies and services of which I am paying and have proof of this. I don't understand how and why the process has moved this quickly even though payments were being made. The body corporate switched off my power and made arrangements to pay a certain amount to get the lights switched back on. I have a feeling that someone out there wants to take my property and I will not surrender it. I will continue paying. I advised ABSA that my vehicle account will be paid off on the next 3 months or so and will be able to catch up. However it seems as if they don't want to give me time. I've heard of individuals out there owing a whole lot more than what I am yet I am being targeted and I want to know why? And by who? Hammond Pole Attorneys advised that I was supposed to send the payment arrangement application to them and not their client. Why did they not answer their phones the first time I called in November? And why was I not advised by ABSA call Centre agents that I was supposed to contact or email Hammond Pole and not ABSA? Why did ABSA not reply to me via email and advise? On the 25th of March I spoke to Latanang who advised me that a Miss Solomons from ABSA legal was actively working with Hammond Pole Attorneys. Why was I not sent the Income and expenditure statement to complete as I searched my emails and found one from 2018. Why did she not direct me to them if these emails I was sending to legalarrangements@absa.co.za were being received by her? I tried to call her on the number I was given 0113304457 however I couldn't get through. If anyone tried to contact me and couldn't get hold of me, why didn't anyone send me an email? I've also requested that my email be acknowledged once received as I have responded within 10 days however no email has been received Hence I feel there is foul play for those clients who have little knowledge regarding their rights and legal processes. I trust the above and attached info is in order and looking forward to getting your assistance in this matter. Regards, Thato Mahasha 0730469111
53 replies
28 months ago
Bad service
I tried to make an online purchase to a trading platform and was blocked by Standard Bank and the reason is that they are under the assumption that I'm going against some laws regarding betting. I'm trying to deposit into a trading account in order to trade and don't understand why the assumption. It's not the first time I do this and now it seems as if I'm trying to commit ***** because that is the department it was sent to to block me. Should I rather close my account with standard bank and move to another bank?
387 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (80.95238095238095%)