Review ofSouthgatewheels
Southgatewheels
4.2|296 reviews
Responds in 346 hours 13 min
DC
Dillen C
1 reviews | Active since Member
17 Mar 2026, 13:17
Highly Not Recommended !!!
After my previous review / complaint about mileage tampering i was contacted by Tariq who advised me that all will be sorted and it was only a mistake. It was resolved eventually after they blamed everything on the warranty company Motorvaps. I was told that it was a error from the warranty company's side and they will rectify the problem.
I was told by tariq that southgate is so sorry for all the inconvenience on 12 March 2026 that they will cover the shortfall of the quotation thats needed to repair the Audi. Side note: ( i’ve been without a car since 2nd of march 2026 because documents received by southgate had different mileage on and my original warranty claim was declined)
I received feedback from motorvaps on 13 March 2026 that my documents has been updated with mileage of 183 129 and i can go to the repair centre to submit a claim.
I did that and received an approved amount of R4850 that the warranty would pay Please note total repair cost was sent to southgate prior to approval, two quotations 1st one from audi centre in welkom amount of R19 087.13 and WDP Cars amount of R11 471.25
Tariq responded that they will assist with the shortfall if i use quotation 2 from WDP cars, again i was lenient and decided to do that.
Yesterday after receiving no feedback from southgate once again i sent Tariq a message requesting feedback on my email i sent to him and Johan (not one of the two responded to the mail) Tariq then called me and said he is out of office can i tell him what the shortfall is so we can sort it out.
I gave the shortfall +- 6k and then he responded with can we please go 50/50 with the amount, i was shook at first because thats not what he agreed to when he begged me to take down my previous review but yet again i was understanding and lenient. I agreed and told him to pay it directly to the repair centre and he responded quickly with a no he will pay the money back to me once the review is removed.
Shortly after that call i received a mail from johan that said he received feedback from Tariq they can assist with R2500 bare in mind the total shortfall was R6621.25.
I sent a new mail requesting that the shortfall should be split evenly between us as i think that is fair and like before no response, if i call no Answer. Looks like they just want everything to go their way and whoever gets in the way can just be ignored. I would highly recommend people to go read the facebook reviews and consider alternative dealerships before making use of southgate wheels. I have relevant messages and recordings available of empty promises made to me.
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Replies (53)Southgatewheels's replyOfficial
18 Mar 2026, 06:37Good Day
Clarification on Vehicle Warranty and Client Expectations
I would like to address a situation regarding a recent client interaction concerning a vehicle purchased in 2024, specifically related to a discrepancy in the recorded kilometers.
Summary of Events:
• Vehicle Purchase: The client acquired the vehicle two years ago.
• Discrepancy Notification: The client informed us of a discrepancy between the kilometers recorded on the vehicle and those documented by the warranty company.
Findings from Our Investigation:
• Both the DEKRA Report and the Pre-Delivery Inspection Sheet correctly captured the vehicle’s actual kilometers.
• However, the warranty company inaccurately recorded the kilometers, reflecting an excess of approximately 30,000 kilometers. This error originated from the warranty company and was due to human oversight, not from any action taken by our dealership.
• Importantly, there was no tampering with the vehicle’s odometer. An inflated kilometer count does not serve the interests of any party involved.
• The warranty company has recognized their error and has since rectified it by approving the claim.
Current Situation:
• As per industry standards, dealerships are not responsible for mechanical claims after six months. Despite this, our dealership has proactively offered to contribute R2,500 towards the R6,000 repair shortfall, which remains the client’s responsibility.
Client Response:
• Despite our efforts, the client remains dissatisfied with the resolution offered. This situation illustrates the challenges we face when managing client expectations, which can sometimes be unreasonable.
We strive to provide excellent service and support to our clients, and we hope to resolve this matter amicably. Please feel free to reach out should you have any further questions or require additional clarification.
info@southgatewheels.co.za
Clarification on Vehicle Warranty and Client Expectations
I would like to address a situation regarding a recent client interaction concerning a vehicle purchased in 2024, specifically related to a discrepancy in the recorded kilometers.
Summary of Events:
• Vehicle Purchase: The client acquired the vehicle two years ago.
• Discrepancy Notification: The client informed us of a discrepancy between the kilometers recorded on the vehicle and those documented by the warranty company.
Findings from Our Investigation:
• Both the DEKRA Report and the Pre-Delivery Inspection Sheet correctly captured the vehicle’s actual kilometers.
• However, the warranty company inaccurately recorded the kilometers, reflecting an excess of approximately 30,000 kilometers. This error originated from the warranty company and was due to human oversight, not from any action taken by our dealership.
• Importantly, there was no tampering with the vehicle’s odometer. An inflated kilometer count does not serve the interests of any party involved.
• The warranty company has recognized their error and has since rectified it by approving the claim.
Current Situation:
• As per industry standards, dealerships are not responsible for mechanical claims after six months. Despite this, our dealership has proactively offered to contribute R2,500 towards the R6,000 repair shortfall, which remains the client’s responsibility.
Client Response:
• Despite our efforts, the client remains dissatisfied with the resolution offered. This situation illustrates the challenges we face when managing client expectations, which can sometimes be unreasonable.
We strive to provide excellent service and support to our clients, and we hope to resolve this matter amicably. Please feel free to reach out should you have any further questions or require additional clarification.
info@southgatewheels.co.za
Best regards,
Southgatewheels's reply18 Mar 2026, 06:37
Official
Good Day
Clarification on Vehicle Warranty and Client Expectations
I would like to address a situation regarding a recent client interaction concerning a vehicle purchased in 2024, specifically related to a discrepancy in the recorded kilometers.
Summary of Events:
• Vehicle Purchase: The client acquired the vehicle two years ago.
• Discrepancy Notification: The client informed us of a discrepancy between the kilometers recorded on the vehicle and those documented by the warranty company.
Findings from Our Investigation:
• Both the DEKRA Report and the Pre-Delivery Inspection Sheet correctly captured the vehicle’s actual kilometers.
• However, the warranty company inaccurately recorded the kilometers, reflecting an excess of approximately 30,000 kilometers. This error originated from the warranty company and was due to human oversight, not from any action taken by our dealership.
• Importantly, there was no tampering with the vehicle’s odometer. An inflated kilometer count does not serve the interests of any party involved.
• The warranty company has recognized their error and has since rectified it by approving the claim.
Current Situation:
• As per industry standards, dealerships are not responsible for mechanical claims after six months. Despite this, our dealership has proactively offered to contribute R2,500 towards the R6,000 repair shortfall, which remains the client’s responsibility.
Client Response:
• Despite our efforts, the client remains dissatisfied with the resolution offered. This situation illustrates the challenges we face when managing client expectations, which can sometimes be unreasonable.
We strive to provide excellent service and support to our clients, and we hope to resolve this matter amicably. Please feel free to reach out should you have any further questions or require additional clarification.
info@southgatewheels.co.za
Clarification on Vehicle Warranty and Client Expectations
I would like to address a situation regarding a recent client interaction concerning a vehicle purchased in 2024, specifically related to a discrepancy in the recorded kilometers.
Summary of Events:
• Vehicle Purchase: The client acquired the vehicle two years ago.
• Discrepancy Notification: The client informed us of a discrepancy between the kilometers recorded on the vehicle and those documented by the warranty company.
Findings from Our Investigation:
• Both the DEKRA Report and the Pre-Delivery Inspection Sheet correctly captured the vehicle’s actual kilometers.
• However, the warranty company inaccurately recorded the kilometers, reflecting an excess of approximately 30,000 kilometers. This error originated from the warranty company and was due to human oversight, not from any action taken by our dealership.
• Importantly, there was no tampering with the vehicle’s odometer. An inflated kilometer count does not serve the interests of any party involved.
• The warranty company has recognized their error and has since rectified it by approving the claim.
Current Situation:
• As per industry standards, dealerships are not responsible for mechanical claims after six months. Despite this, our dealership has proactively offered to contribute R2,500 towards the R6,000 repair shortfall, which remains the client’s responsibility.
Client Response:
• Despite our efforts, the client remains dissatisfied with the resolution offered. This situation illustrates the challenges we face when managing client expectations, which can sometimes be unreasonable.
We strive to provide excellent service and support to our clients, and we hope to resolve this matter amicably. Please feel free to reach out should you have any further questions or require additional clarification.
info@southgatewheels.co.za
Best regards,