Sovereign Foods
2|4 reviews
MW
Margot W
1 reviews | Active since Member
22 Feb 2024, 07:58
Mara WHY you doing this Sovereign Foods Chicken Livers
What a messy morning this is so disgusting, I am on radiation tablets and for some reason I only want to eat livers and the only thing that is staying in is livers this morning i thought let me cook up a breaky with nice livers and WABON hey hey hey hey there is other body parts njana that does not belong in my livers a gal balder or something.
Please guys I have NEVER had this with other brands sho I am feeling so sick and now my body don't want to eat anything
Sis Man
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Replies (58)Sovereign Foods's replyOfficial
23 Feb 2024, 13:45Dear Mrs. Wood Thank you for taking the time to share your feedback with us regarding your recent experience with our product (both via email to Customer Care and on Hello Peter). We sincerely apologize for any inconvenience and distress this has caused you, especially given the additional challenges you are facing during your radiation treatment. We regret that we fell short of our usual standards. Your feedback is invaluable in helping us understand and address the issues you encountered. We want to assure you that we are taking this matter very seriously, and our team is working diligently to investigate the root cause and implement corrective measures. Please be assured that we are actively reviewing and reinforcing our quality control processes to uphold the standards our customers rightly expect from us. Once again, we sincerely apologize for any inconvenience caused, and we truly appreciate your understanding and cooperation as we work to resolve this matter promptly. Should you have any further concerns, please do not hesitate to contact our customer care team at customercare@sovfoods.co.za. Alternatively, reach us by telephone at 0800 001 303 or 041 995 1700. We trust you will have a good day further. Kind Regards Jackie Hamlett Customer Care
Best regards,
Sovereign Foods's reply23 Feb 2024, 13:45
Official
Dear Mrs. Wood Thank you for taking the time to share your feedback with us regarding your recent experience with our product (both via email to Customer Care and on Hello Peter). We sincerely apologize for any inconvenience and distress this has caused you, especially given the additional challenges you are facing during your radiation treatment. We regret that we fell short of our usual standards. Your feedback is invaluable in helping us understand and address the issues you encountered. We want to assure you that we are taking this matter very seriously, and our team is working diligently to investigate the root cause and implement corrective measures. Please be assured that we are actively reviewing and reinforcing our quality control processes to uphold the standards our customers rightly expect from us. Once again, we sincerely apologize for any inconvenience caused, and we truly appreciate your understanding and cooperation as we work to resolve this matter promptly. Should you have any further concerns, please do not hesitate to contact our customer care team at customercare@sovfoods.co.za. Alternatively, reach us by telephone at 0800 001 303 or 041 995 1700. We trust you will have a good day further. Kind Regards Jackie Hamlett Customer Care
Best regards,