1 reviews | Active since Member
ir@bmwgroup.com Disheartening abuse of female clients who know nothing about cars,so I booked my car in due to drive train error,car cutting while driving and it getting stuck at half tank,I booked the car in I was informed I need to replace spark plugs,ignition coil and injectors, paid 50% deposit, cat got fixed and I fetched the car, upon my arrival I was informed that the car is okay and I must just fixed or replace the turbo at National Turbo Clinic, I took the car there on the same day, got the car back and the car is completely damaged, I get stuck on the side of the road, traveling with under 2s, there's a vacuum sound coming from the engine, when I complained to BMW Vereeniging, they told me that they are not liable, when I ask for a diagnosis report after my car was fixed, I am ignored, they are lying and saying that they told me about the about the turbo before they started working on the car, which is not true,they referred me to a vendor that threatened my life,swore at me,told me " I don't know who I'm dealing with",in my opinion they ***** from customers,they omit information on purpose so they refer you to their friends who then damage your car so you can go back to them, I spent R45 000.00 and in return they gave me back a car that is in a worse condition, I am writing this to warn specifically females cause I don't think they would have done this to a male,I don't think a male would have been sworn and threatened the way I was.i am hoping this finds those females who are preyed on by such poor work ethic,I know nothing will happen cause I am being ignored by BMW VEREENIGING AND NATIONAL TURBO CLINIC after they took my last R45000.00, but it's fine, I'm just hoping this brings enough awareness specific for females who cannot go against such characters and have their lives threatened,I have been serviced by Clearwater, Sandton and midland,never have I ever been treated so awful, never have I taken my car in and it comes back damaged, never have I been sent rude emails stating "what does that customer want,she could afford" ,they made that decision for me and referred me to a ***ist, dehumanizing company that kept my car for an entire month and a half, I am completely defeated but now I know that these delearships don't have a uniform approach to customer service, work ethic and pure human respect.
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