Nothing but disappointment.

It is through huge disappointment and with sadness that I write this review.

I recently did an application to purchase a vehicle at Volkswagen Soweto Maponya. It was a 2014 Mercedes A class, my application was approved, we had some problems with the installment with regards to what the sales man said my installment is and what the finance person gave me, we eventually managed to come to an understanding but my installment was still higher than what the sales man said I got after approval, never the less we proceeded with the deal.

I was advised that the vehicle was taken to Mercedes-benz for the speed to be uplifted because the "speed was capped" the car was apparently owned by a older lady that capped the speed is what I was told, there after it was a story about the auxi****y battery, there after I was told they are doing quality checks on the vehicle.

I was abit suspicious with the various stories but I left it because I trusted Volkswagen as a whole, since this would have been my 3rd vehicle I bought with Volkswagen. I paid a R60 000 deposit on the vehicle to reduce the installment and the vehicle was intended to be a wedding anniversary gift for my wife, which I explained to the guys I've been with at the dealership.

Eventually after alot of delays and hassles the vehicle got delivered to me on the 29th August 2025 with an engine light that was on and vehicle barely had speed, the manager i spoke to said I should drive the vehicle as it is and it will hopefully be fine with in a week due to the air filter could be clogged but will clear the more I drive it.

I refused to take a vehicle in such condition and I cancelled the deal and said I am no longer interested in the deal. With my anniversary coming up on the 7th September I proceeded to look for a different vehicle from other dealers, I managed to find a vehicle from Avis car sales , great kilos great price 2024 model.

I asked the manager at VW when my deposit will reflect because I did an application with a different dealer for a vehicle and I will need my deposit, he than went on to say, if he can beat the deal from that dealer will I take a vehicle from them as it will be the faster option, I thought about it and decided to give them another chance, we went back and forth with him sending me more expensive vehicles than what I got, i was irritated because instead of beating the deal, he just wanted to make a sale and seemed as if he had no intention to beat the deal and he was just delaying me as he knew my anniversay is coming up and i really hoped to get my wife a car as a gift.

Here we are a few days before my anniversary and I want to cancel and he asked me to trust him, he will get me and deliver me a better deal, He even tried to convince me with balloon payments or extended terms to reduce installments, I refused the deal because it was not a better deal.

The 7th September 2025 my anniversary day passed as a sad day because I could not give my wife the gift I wished and hoped to get her.

I cancelled with Volkswagen Soweto Maponya , on the 8th September I was told I will receive my deposit during that week, today is the 15th September 2025, no deposit received, no vehicle, no reply from the manager I've been speaking to, just alot of sadness and disappointment.

My trust in Volkswagen is unfortunately gone, I don't think I will do business with them anymore, I had trust in them but that is all gone now, thought they had very high standards wheb it comes to customers and service delivery and I experienced nothing but disappointment and sadnnes.