Doing things right when things go wrong

I requested the service for an unabridged birth certificate, opting for the 7-day turnaround time (pricey, but who has the time to hang around Home Affairs, am I right?) Lo, within seven days I had my UBC. Now here's where it gets interesting: there was an error captured on my UBC at the DHA, so it was unusable. I alerted SP Documents (Sintiche) to the error, which was promptly corrected, resubmitted, and rushed through - no quibbles, no stories, no BS. Although I did not get my document when expected, technically, it did arrive on time, mistakes happen, and it was the handling of a problem that prompted me to rate julle five stars. I also now have a correct UBC. Many thanks!