Poor quality and service

Spar kasselsvlei the communication and management team is so poor to not correctify another day later and no feedback I have ordered my Friday night meal from them not only was the food quality so poor they have also not sent items that was paid for I get a email I respond to it with requested information however still I have not heard from them this is really bad old stink rolls and dry chicken my baby's paid yogurts not in the cart no refund and paid item do you get worse than this