SPAR Cullinan a good example of fairness, ownership and respect

We stayed at a Self Catering Unit on Oak Street Cullinan for 7 days about three weeks ago. The Self Catering Unit was within walking distance from the Self Catering Unit and it was very convenient for us. Especially the opening times and the well presented and stocked grocery store.

On a warm Friday morning we had a funeral and I popped in at the SPAR Cullinan and purchased some water for the funeral goers.

Upon returning to Cape Town and working through my monthly credit card statement I noticed that I was double charged.

I managed to work through the SPAR Head office and the Operations Manager of the SPAR at Cullinan who contacted me and swiftly addressed the concern I had and processed a credit.

To my surprise SPAR Cullinan processed a credit for more then what I was double charged for.

Upon reading through the messages (Email and WhatApp) and talking to SPAR they seem to have endless problems with network connectivity. I also understand that there is a solution on it’s way to resolve the problem for the Cullinan community.

What struck me despite the challenges they face in a small community like Cullinan with network issues and various other dependencies the town council should address and provide the people at SPAR still treat their customers with respect, take ownership and treat them fair.

Thank you SPAR Cullinan you have raised the bar when it comes to respect, ownership and fairness.