SPAR AT HEBRON MALL

Hello Peter I am writing to formally lodge a complaint regarding two separate incidents that have left me deeply dissatisfied with the products and service provided at a SPAR at Hebron Mall. I purchased a shawarma from their kiosk, expecting it to contain beef strips as clearly depicted in the picture displayed. However, upon consuming the shawarma, I was dismayed to discover that it was made using shredded beef burger patties instead. This blatant misrepresentation not only misled me as a customer but also fell far short of the expected quality and standards I associate with SPAR. Following this incident, I promptly contacted your customer service department to voice my concerns. While I appreciate the initial follow-up call, I am disappointed to report that the issue remains unresolved. Despite assurances that my complaint would be addressed, no satisfactory solution has been provided. To my dismay, the situation worsened when I purchased a chicken shawarma from the store again. Upon opening it, I was shocked to find raw chicken inside. I have video evidence of this alarming discovery should you require proof. This is not only a serious health hazard but also a clear indication of negligence in food preparation and quality control. These incidents have left me with serious doubts about the consistency and integrity of the products sold at your SPAR Hebron. Furthermore, I am deeply troubled by the apparent disparity in product quality between different neighborhoods. It is disheartening to believe that such discrepancies exist in 2024, particularly when dealing with large corporations that should prioritize customer satisfaction and safety over profit margins. In light of these experiences, I request the following actions to be taken: 1. An immediate refund for both the misrepresented beef shawarma and the unacceptable chicken shawarma i purchased. 2. A thorough investigation into the food handling and quality assurance practices at your SPAR Hebron location to prevent similar incidents in the future. 3. Assurance that steps will be taken to uphold consistent product quality across all SPAR locations, regardless of the neighborhood they serve. 4. A formal apology for the inconvenience, disappointment, and health risk caused by these incidents. I expect a swift and comprehensive response to this complaint. The management there has my number. I trust that SPAR will take this matter seriously and demonstrate a commitment to improving customer satisfaction and product quality. Sincerely, Kagiso