Pathetic Service-Spar2u (Starwood Superspar)

To be honest, this store does not even deserve a 1 star rating. I have used the spar2u app on 16 December 2024. There were items in my cart that was out of stock. I waited 14 days for my refund which never happened. Since then i have been calling the store to follow up on my refund with no resolution. I spoke to someone informing me that my refund has been issued on 13 January 2025 and this has not happened. I sent a follow up email attaching my bank statement as proof that i did not receive the refund on 21 February 2025 and to date have not received a response.