Unacceptable Customer Service Experience at Spar, Umlazi Mega City

Let me cut right straight to the chase. I had a most infuriating experience at your Spar outlet at Umlazi Mega City on or around 15:05, a time when I was in a rush and certainly not expecting to be treated like some damn inconvenience. Here’s a recap for your records.

I was queued up, eyeing Till 32, which, for some god-forsaken reason, was devoid of customers despite having a cashier, A Mncwabe, stationed there. She seemed more interested in chatting up her fellow cashier than attending customers. I, in a hurry to get to work, decided to approach her till. Who knew that my simple action would apparently infuriate this lady to a degree that can only be described as utterly absurd.

Here’s something to chew on – a retail cashier so wrapped up in her own world, she doesn’t even bother to return a customer's greeting. TWO greetings, to be exact. Instead, she demanded my reward card with a stinking attitude, consumed by her banter with her ****orker. After complying, after punching my reward number she looked at me like an idiot, saying that I hadn't entered anything.

As if that wasn't enough, getting her to add a pack of cigarettes to my purchase turned into some sick joke, with her finalizing the purchase while I was still trying to get her damn attention.

Bottom line, her attitude stinks worse than a rotting fish. I’m the one lining your damn pockets here. The fact is, I’m not spending anyone else’s money but my own. The least I expect is to be treated like a damn customer, not some interruption to her oh-so-important conversation.

I hope you have the decency to train this employee about the role a customer plays in a business operation. Better yet, let this communication serve as a crude reminder that customers aren't to be ****ed with. I’ll be walking into your store again soon. And hell, I expect a better attitude from her the next time I rock up at your store.