WG
wilfred G
Active since Apr 2014
15
Reviews
0
Industries
Reviews
15 reviews7 months ago
Unhappy with the Horrible Service, Empty Promises, and False Adverti*****ts from Clientele Legal
I am writing to express my deep dissatisfaction with the poor service I have received from Clientele Legal. I am a member of Clientele legal for more than 3 years now, I registered my first legal claim in July this year for an an accident that occurred in July and the second driver didn't comply. I decided to contact Clientele lawyers to assist me to track the second driver . I was told that my claim will be attended to and asked me to get 3 qoutations,do an accident sketch and go to traffic department to complete the forms that will assist me to fet the details of the second driver, i had to pay for this process at traffic department. After receiving the second driver details, i sent it to Clientele lawyers. Andrea who was assisting me with this claim told me that he has contacted the second driver and sent him the letter of demand, i waited for a feedback for more than 15 days, then on Friday last week, i received an email from her with the letter of repudiation stating that my request has been declined. This is not the kind of service I expected from your renowned company. I feel that my time has been wasted as I have been running around for this matter. If you were unable to assist me, you should have informed me earlier. Moreover, I find it unfair that you simply informed me that you did not receive any feedback from a third-party. What steps did you take when you did not receive any response? Did you try to contact him? Did you make any follow-ups? I believe that as a company providing legal services, you should have taken necessary actions to ensure that my request was processed smoothly. Furthermore, they assured me that you would send me a proof of service in respect of the letter of demand, did you sent it, No!!!. However, instead of receiving the promised documentation, I was surprised to receive a repudiation letter. What is even more disappointing is the fact that I did not receive any further communication or legal advice from you. This lack of communication and declining of my claim has left me greatly disappointed. I have been a loyal client of your company for many years and I never expected to receive such poor service. My question to you is, is this what I have been paying for all these years I have always held your company in high regard, but this recent experience has left a bitter taste in my mouth. I hope that you will take my concerns into consideration and take necessary steps to rectify this matter and give me a proper direction and legal advise instead of leaving me hanginglike this. I look forward to hearing back from you at the earliest, otherwise I will be sending a complaint.
106 replies
13 months ago
Disgusting Customer Service RCS
I lost my SUPA QUICK RCS card and reported this to RCS Cards department on March 11, 2025. I was instructed to visit my nearest SUPA QUICK store for a card replacement. After driving 59km to the Pinetown SUPA QUICK, I was informed that they were unable to assist with RCS card replacement and directed me to the Kloof branch. I then drove an additional 18km to reach the Kloof branch, where they helped me with the card replacement process after a 24-minute phone call to RCS Cards replacement department, using my airtime. I was assured that my new card would be operational within 2 days. When I attempted to use the new card on March 19, 2025, after 8 days, it was declined, stating an invalid card number. Following an 18-minute phone call to RCS Cards department, the attending representative informed me that the SUPA QUICK Kloof branch had issued an outdated card instead of the new card with a pin. The representative requested that I return to the branch, but due to previous inconveniences, I declined. I was informed that a new card would be sent via courier within 48 hours. However, as of today, March 28, 2025, I have not received the card and have not received any updates on the matter. I spent my airtime calling them today for 12 munites and I was told that my issue will be escalated.
53 replies
14 months ago
Unacceptable Customer Service Experience at Spar, Umlazi Mega City
Let me cut right straight to the chase. I had a most infuriating experience at your Spar outlet at Umlazi Mega City on or around 15:05, a time when I was in a rush and certainly not expecting to be treated like some damn inconvenience. Here’s a recap for your records. I was queued up, eyeing Till 32, which, for some god-forsaken reason, was devoid of customers despite having a cashier, A Mncwabe, stationed there. She seemed more interested in chatting up her fellow cashier than attending customers. I, in a hurry to get to work, decided to approach her till. Who knew that my simple action would apparently infuriate this lady to a degree that can only be described as utterly absurd. Here’s something to chew on – a retail cashier so wrapped up in her own world, she doesn’t even bother to return a customer's greeting. TWO greetings, to be exact. Instead, she demanded my reward card with a stinking attitude, consumed by her banter with her ****orker. After complying, after punching my reward number she looked at me like an idiot, saying that I hadn't entered anything. As if that wasn't enough, getting her to add a pack of cigarettes to my purchase turned into some sick joke, with her finalizing the purchase while I was still trying to get her damn attention. Bottom line, her attitude stinks worse than a rotting fish. I’m the one lining your damn pockets here. The fact is, I’m not spending anyone else’s money but my own. The least I expect is to be treated like a damn customer, not some interruption to her oh-so-important conversation. I hope you have the decency to train this employee about the role a customer plays in a business operation. Better yet, let this communication serve as a crude reminder that customers aren't to be ****ed with. I’ll be walking into your store again soon. And hell, I expect a better attitude from her the next time I rock up at your store.
0 replies
19 months ago
Dissatisfaction with the service at Sanlam
I am writing to express my growing frustration regarding my efforts to change the cellphone number linked to my provident fund with Sanlam. Since the beginning of last month, I have made numerous attempts to resolve this issue with little success. I understand that there may be high call volumes currently, but I have spent over an hour and a half on the phone trying to connect with your team, as well as reaching out via WhatsApp and email—none of which have yielded a response. Additionally, I visited the Sanlam branch in Port Shepstone, where I encountered poor service. I was advised to call the head office, but yet again, I found myself on hold for an hour with no resolution. It is incredibly discouraging to invest so much time and resources—both my time and airtime—into what should be a straight forward request. I am seeking your guidance on how to expedite this process and receive the assistance I require urgently.
106 replies
25 months ago
Subject: Formal Complaint Against Mtubatuba SAPS Police Officers
Dear Sir/Madam, I am writing to formally lodge a complaint against the Mtubatuba SAPS police officers for their unjust and excessive use of force against me on the night of 06/04/2024. While sitting in the nearest shop with my friends, a car parked outside where a non-police officer approached me and initiated physical violence. Subsequently, a police van arrived, and instead of intervening appropriately, the officers resorted to violence towards me. Despite my repeated denials of possessing a gun, they continued to assault me, causing severe injuries including swelling in my wrist, face, and knees, as well as damage to my ears and eyes. I was unjustly detained in the police van, enduring further threats and physical abuse throughout the night. Upon release, I discovered missing personal belongings, including my cellphone and wallet, while finding a gun cartridge that the officers left behind. The ordeal has left me traumatized and fearful for my safety, particularly as the officers threatened to visit my residence. Such behavior is unacceptable and raises serious concerns about the conduct and integrity of the police force in Mtubatuba. I have sought medical treatment for my injuries and intend to follow up with a physician as recommended. I urge the relevant authorities to conduct a thorough investigation into this incident, hold the responsible officers to account, and ensure that such misconduct is not repeated. I trust that prompt and decisive action will be taken to address this matter and restore faith in the justice system. Thank you for your attention to this pressing issue. Sincerely, [Bonga Lindani Nkunzi] [0603337753]
0 replies
31 months ago
SAPS MPUMALANGA HAMMERSDALE
Very poor service in Mpumalanga Hammersdale township SAPS and Police officers are so very rude, I went to the station this week Monday after i was involved in the accident in Durban on Saturday 07/10/2023, I went to this station looking for Accident Report, I arrived at 17:40 and waited till 18:17 without any service, while people that came after me were getting the right service especially women. Later i was called by one of their officers and while i was explaining that my incident happened in Durban, officer told me that i need to go to Durban because they don't know the street names for Durban, Also for incident that happened on Saturday at 20:15, He told me that this was over 24 hours ago and they cannot assist me, when it tried explaining that the insurance people said to me it's 48 hours, He told me to call them and get them to come in the station so that they can do it for me themselves. I was very disappointed and felt so very small and worse this was happening in front of their Captain and he did not say any word, as a result i ended up not being able to get the AR and i did not claim from the insurance due to this experience.
0 replies
31 months ago
DO NOT JOIN PMD!
I have a policy with PMD and earlier this year i have reported all the incidents that took place, and all was minor damages, crack in the headlight and small scratch in the bumper. Last week my car was bumped and i was not inside the car when it happened. I submitted a claim to PMD and submitted pictures, I then got a call from the lady her name is Lungile who said that i have withdrawn my claim with PMD and she then told me that the outcome of my claim was declined due to that the damages reported was reported to them before which means it was existing. This didn't make sense to me because i was the one who has been honest and reporting all the incidents and i did not claim because it was minor damages, now that i am reporting a major incident they are making that a reason for declining my claim, I don't understand why would i report something then pmd find the reason to decline me due to that. I would have claimed before if it was a serious accident but just because it was not serious that's why i decided not to claim. but it sad that i have been paying for 2 years without claiming and gets declined when i am claiming. When i logged in their app it say's there was a claim that was processed on 17/03/2023, but i did not claim on this day.
131 replies
42 months ago
Absa Bank deducted extra amount on my car installment
Absa bank deducted an extra amount of R1 915.54 on top of my normal car installment for this month, I was paying R7 473.88 as a normal installment but this month you deducted R9 389.42. I have been paying my installments in full and i did not miss any payment. I have never received any communication about this from Absa Bank before this deduction was made and i was surprised to see such amount being deducted on my account.
133 replies
43 months ago
TERRIBLE CUSTOMER SERVICE (CUSTOMER SERVICE CONSULTANT: NIKKI.
I am not someone who likes to complain, But I am very upset 😡 with the service received from one of your rude customer service consultant Nikki today. I am your customer for 2 years now but it was the first time I felt so small and useless when I was calling finchoice. I called for the first time Nikki answered the call her line was bad so I couldn't hear her. I then told her that I could not here her then she just told me ok and dropped the call. I called again unfortunately she answered again and I have recorded the whole conversation between me and her when I called for the second time which i will use it if you are not doing anything about this i will make sure she don't ever think about being rude to customers again. I know my rughts as a customer and the service that i received today from finchoice made me decide not to be your customer ever again.
266 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
14 (93.33333333333333%)