Sparesboyz Durban
3.4|30 reviews
KN
Khensani N
1 reviews | Active since Member
03 Feb 2026, 12:35
Defective ECU Purchased from SparesBoyz Durban
Defective ECU Purchased from SparesBoyz Durban – No Response to Escalation
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Replies (224)KN
Khensani N's updateReviewer Update
03 Feb 2026, 12:38 I am posting this after unsuccessfully trying to resolve the matter directly with SparesBoyz.I purchased a computer box (ECU) from SparesBoyz Durban on 12 January for R2 500. Since the purchase, I have had two separate technicians attempt to programme the ECU, both unsuccessfully, as the unit would not communicate or function.To confirm whether the issue was vehicle-related, I sourced another ECU from Johannesburg, which programmed successfully and worked immediately. This confirmed that the ECU purchased from SparesBoyz was defective.I initially engaged with consultants at branch level, who were unfortunately unable to assist. I then sent a formal escalation email on 28 January, requesting a refund, as this was clearly a defective product and not a change-of-mind return. To date, I have received no response to that email.The lack of feedback or accountability is extremely disappointing. I followed the correct process, allowed time for professional diagnostics, and escalated the matter appropriately, yet I am still being ignored.I am requesting:
- A refund of R2 500
- A response from a branch manager or senior representative
- A resolution to this matter as a matter of urgency
KN
Khensani N's update03 Feb 2026, 12:38
Reviewer Update
I am posting this after unsuccessfully trying to resolve the matter directly with SparesBoyz.I purchased a computer box (ECU) from SparesBoyz Durban on 12 January for R2 500. Since the purchase, I have had two separate technicians attempt to programme the ECU, both unsuccessfully, as the unit would not communicate or function.To confirm whether the issue was vehicle-related, I sourced another ECU from Johannesburg, which programmed successfully and worked immediately. This confirmed that the ECU purchased from SparesBoyz was defective.I initially engaged with consultants at branch level, who were unfortunately unable to assist. I then sent a formal escalation email on 28 January, requesting a refund, as this was clearly a defective product and not a change-of-mind return. To date, I have received no response to that email.The lack of feedback or accountability is extremely disappointing. I followed the correct process, allowed time for professional diagnostics, and escalated the matter appropriately, yet I am still being ignored.I am requesting:
- A refund of R2 500
- A response from a branch manager or senior representative
- A resolution to this matter as a matter of urgency
Sparesboyz Durban's replyOfficial
03 Feb 2026, 12:57Thank you for your message and our sincere apologies for the delayed response. We have since located your email, which was unfortunately filtered into our junk mail folder — this was not intentional, and we apologise for the frustration it caused.We absolutely want to resolve this matter as quickly and fairly as possible. To assist us in investigating further, please could you provide:
• A copy of your invoice
• The name of the salesperson and the brand you dealt withAt this stage, the sales consultants we have spoken to do not have a record of selling an ECU linked to this matter. Therefore, the above details will help us accurately trace the transaction and proceed with the appropriate resolution.We appreciate your patience and look forward to resolving this with you promptly.Team Sparesboyz 🏁
• A copy of your invoice
• The name of the salesperson and the brand you dealt withAt this stage, the sales consultants we have spoken to do not have a record of selling an ECU linked to this matter. Therefore, the above details will help us accurately trace the transaction and proceed with the appropriate resolution.We appreciate your patience and look forward to resolving this with you promptly.Team Sparesboyz 🏁
Best regards,
Sparesboyz Durban's reply03 Feb 2026, 12:57
Official
Thank you for your message and our sincere apologies for the delayed response. We have since located your email, which was unfortunately filtered into our junk mail folder — this was not intentional, and we apologise for the frustration it caused.We absolutely want to resolve this matter as quickly and fairly as possible. To assist us in investigating further, please could you provide:
• A copy of your invoice
• The name of the salesperson and the brand you dealt withAt this stage, the sales consultants we have spoken to do not have a record of selling an ECU linked to this matter. Therefore, the above details will help us accurately trace the transaction and proceed with the appropriate resolution.We appreciate your patience and look forward to resolving this with you promptly.Team Sparesboyz 🏁
• A copy of your invoice
• The name of the salesperson and the brand you dealt withAt this stage, the sales consultants we have spoken to do not have a record of selling an ECU linked to this matter. Therefore, the above details will help us accurately trace the transaction and proceed with the appropriate resolution.We appreciate your patience and look forward to resolving this with you promptly.Team Sparesboyz 🏁
Best regards,
KN
Khensani N's updateReviewer Update
07 Feb 2026, 17:22following my complaint, SparesBoyz contacted me telephonically and via email to investigate the matter. After providing the requested documentation and details, the issue was addressed.I was advised to return the ECU to the branch for inspection, which I did today. The unit was inspected by Johan, and I was informed that the refund has been processed. I have been advised to expect the refund to reflect within the next few days.While the initial lack of response was frustrating, I appreciate that the matter has now been resolved and that a refund has been authorised. Thank you to the team involved in finalising this.
KN
Khensani N's update07 Feb 2026, 17:22
Reviewer Update
following my complaint, SparesBoyz contacted me telephonically and via email to investigate the matter. After providing the requested documentation and details, the issue was addressed.I was advised to return the ECU to the branch for inspection, which I did today. The unit was inspected by Johan, and I was informed that the refund has been processed. I have been advised to expect the refund to reflect within the next few days.While the initial lack of response was frustrating, I appreciate that the matter has now been resolved and that a refund has been authorised. Thank you to the team involved in finalising this.
Sparesboyz Durban's replyOfficial
09 Feb 2026, 06:12Thank you, Khensani, for your feedback and for allowing us to resolve this matter.We sincerely apologise again for the initial delay and frustration caused, but we truly appreciate your patience and cooperation throughout the process.We’re glad the ECU was returned, inspected, and that the refund has been processed. Should you require any further assistance in future, please don’t hesitate to contact us — we are always here to help.Thank you for your support.
Team Sparesboyz 🏁
Team Sparesboyz 🏁
Best regards,
Sparesboyz Durban's reply09 Feb 2026, 06:12
Official
Thank you, Khensani, for your feedback and for allowing us to resolve this matter.We sincerely apologise again for the initial delay and frustration caused, but we truly appreciate your patience and cooperation throughout the process.We’re glad the ECU was returned, inspected, and that the refund has been processed. Should you require any further assistance in future, please don’t hesitate to contact us — we are always here to help.Thank you for your support.
Team Sparesboyz 🏁
Team Sparesboyz 🏁
Best regards,