QUALITY SERVICE AND CUSTOMER SATISFACTION

My first contact with this company was on 6 September 2024 through Shane, the Operations Manager. I was impressed to learn that the company is ISO9001:2015 QMS certified the first time I delivered the vehicle there. It is 28 January 2024 today and the vehicle was delivered after nearly six months, sending it back once after two days as it was performing worse than before, 42 phone calls to the company and, a lot of arguments with Shane. I have parked the car in the garage and is going to leave it there until I can build the courage to take it for a drive. The person who delivered it already mentioned that the wheel alignment is out and that the car is pulling to the left - this after it was done two days prior of me sending it back for repairs previously. Will it perhaps go back after the drive? I do understand the QMS and I cannot understand how this company got certified! Their approach to customer-centric principles are out of this world as it does not exist. Customer satisfaction is not important to this company. They are talkers, not doers. Please stay away from this company!