LP
Lukas P
Active since Dec 2021
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
IMMEDIATE CLIENT SATISFACTION
Homefires Centurion went out of their way to ensure that my request for a coalpan was satisfied even if they did not have stock available at the store I visited. They immediately phoned another shop and organised that my request be satisfied whilst I was waiting. It was delivered in a very short time and I could go back home to Germiston.
0 replies
26 months ago
QUALITY SERVICE AND CUSTOMER SATISFACTION
My first contact with this company was on 6 September 2024 through Shane, the Operations Manager. I was impressed to learn that the company is ISO9001:2015 QMS certified the first time I delivered the vehicle there. It is 28 January 2024 today and the vehicle was delivered after nearly six months, sending it back once after two days as it was performing worse than before, 42 phone calls to the company and, a lot of arguments with Shane. I have parked the car in the garage and is going to leave it there until I can build the courage to take it for a drive. The person who delivered it already mentioned that the wheel alignment is out and that the car is pulling to the left - this after it was done two days prior of me sending it back for repairs previously. Will it perhaps go back after the drive? I do understand the QMS and I cannot understand how this company got certified! Their approach to customer-centric principles are out of this world as it does not exist. Customer satisfaction is not important to this company. They are talkers, not doers. Please stay away from this company!
0 replies
31 months ago
QUALITY SERVICES
4 Calls later and 22 minutes of air time gone and someone - who cannot assist me with my enquiry - answers the phone! She will ask the person who can help me, to phone me. It is now longer than 30 minutes and still no response! Is this the company that is going to repair my vehicle that Dial Direct is using as a service provider? I am really worried en even more so after I have read their reviews. Dial Direct should also re-evaluate Renew It as service provider because I have a bad feeling over their ability to deliver quality services.
0 replies
31 months ago
DialDirect: Put your money where your mouth is.
I stand to be corrected. I had an accident with my vehicle more than two weeks ago when I reversed into a concrete pillar that was in my blind spot. I reported the accident immediately to DialDirect and I submitted photos of the damage, a statement and a sketch of the accident online. I also submitted the same to their outsourced assessors. DialDirect does not communicate with me and it is always me contacting them. Apparently they are now reviewing my claim. Why the lack of communication and long period to address my claim? What are they reviewing? I have never, since I have been with them claimed. Is it once again a question of they take your money each month but have a lot of issues when they must address a claim?
131 replies
53 months ago
UNPROFESSIONAL SERVICE DELIVERY
Prompt Roofing is definately prompt. That is the wrong name for them. They are just talkers. Through my whole dealing with them I spoke to a Lizelle untill it came to disputes. Now it is Sandi and I am told she will call me when she is back in office. Will that be in 2022 or still in 2021. To many chiefs and too little Indians. And they are lying to cover their unprofessional service delivery.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)