Bad Service, Theft and No Accountability

I took my car in to Sparkling Auto Care at Menlyn retail on 28 March 2023 for dent and spray paint. My car was ready on 31 March 2023 at 6pm knock off time. I arrived at the branch at 6pm, they were still busy cleaning my car. I checked around my car and there was new scratches and chipped paint and point it out to Shaw ( not sure the spelling of his name), his responses were "the chipped paint was there before and we can polish out the scratched marks". Unfortunately it was knock off time so I told Shaw, I will arrange to bring my car in again for car polish. I took my car and on my way home, I realized my radio was not working, two perfumes in the storage compartment and two fabric softener were missing. When I got out of my car, I realized that my arial was missing that is why my radio was not working. On 1 April 2023, I called Sparkling Auto Care and they told me to bring the car in, the arial should be in the car somewhere because they had to remove the arial to wrap the car before spray painting. I met with Henk or Hank at the branch and explained to him that I have searched all over my car for the arial but still did not find it. I even told him about the new chipped paint, scratches and stuff that was ****** out of my car. Henk/Hank response was "it is the clients responsibility for personal belongings inside of the car" which I responded "it is not my main concern, my main concern is that your staff has sticky finger and nothing and noone will be hold accountable for this and it will continue". Henk/Hank assure me that he will find out what happened to my arial, he will check CCTV and that if he sees anything suspicion of theft, he will dismiss that guilty person/people. Henk/Hank said he will investigate this matter and get back to me on Monday, 3rd April 2023, as you guess no communication. I called on 4th April 2023 with regards to my arial still nothing. I did not get a feedback with regards to the theft either. I forgot to mention the cleaning job that they did was shocking to say the least. Henk/Hank and Shaw offered to clean and polish my car but I do not trust them and their staff. All and all I would not recommend them to anyone and good luck to those people who has their car in at the branch.

**The two perfume that was taken out of my car were original perfumes, one was Calvin Klein and the other one was DKNY Delicious. I am not a materialist person therefore I did not make a big deal of this.

Unfortunately I have a feeling that nothing has been done. there was no investigation and noone was hold accountable for this. So if you do decide to take your car there make sure you clear out everything!!!!

There email is menlyn@sparklingauto.co.za and contact number is 012 348 4228