Poor work and management style.

Shoddy paint work on one vehicle and electrical problems after valet personnel used too much water on a second vehicle, again. Second time this has happened. First round they took responsibility after hefty fight, but this time management doesn't want to take responsibility. Even after Jay and myself had an agreement that he would take responsibility if the agents can verify the water damage, which they did. R7k later. Initially management refused to repair shoddy paint work as well on a second vehicle, but in the end they repaired it. But unfortunately their personnel dropped this vehicle's headlight, now I am struggling for them to take responsibility for this as well, these lights are Vin specific and R20k at the agents. Lona and Jay refuse to take my calls or respond to my messages. Very unprofessional and frustrating conduct from management. Most likely have to go to small claims court to settle this.