no warranty - warranty

Bought a property in Sep 2021 that had a Speck Pools pool-pump installed in July of that same year. The pool pump was sold by Brandon's Pools with a 3 (three) year warranty.

The pump stopped working about a month ago, and Brandon's Pools were called in to attend to whatever repairs were required. They removed the pump, and sent it to Speck Pumps for inspection.

I spoke to Colin from Brandon's about 4 days after the pump was removed, and he promised to check the progress with Speck, and revert. This never happened, and a week later, I received a quotation from Brandon's for almost R7,000 for a new pump. No courtesy call. No explanation. Just a request for more money.

I called them and spoke to Anton, who told me to call technician at Speck Pumps. The technician was annoyed that I was referred to them, and because I would not just accept their decision that whatever the problem was, was not covered by the warranty.

Much frustration later, I received a report that the motor had flooded, without any plausible reason for this. I spoke to Raffick at Speck, who also promised to look into the matter, and revert. I have not heard from Raffick or anyone else at Speck since.

Long story short, my insurance providers sent an assessor to my home, and whilst they have agreed to replace the motor, he could not see how the motor could have flooded as a result of misuse, nor could he find a water flood-line on the sand filter, or the DB, both of which are located right next to where the pump was. Also, the entire installation was done by Brandon's so it would have met their installation requirements.

Based on my experience here, if you're looking for a pool pump manufacturer or supply company, that also delivers good service and will honor their warranty, then I cannot with a clear conscience recommend either Brandon Pools, nor Speck Pumps.