Pathetic service by speck pumps Germiston

Pathetic service

First when you call switchboard is in Cape Town, leave a message for jhb branch, nobody bothers to call

When you call the branch manager, First we send a pump to be fixed under warranty on the 30th of March 3 weeks later no news, following up by email still no news. When I eventually wrote to manager, he apologises and say he doesn’t know what’s happening, when he finally gets someone to contact me, we make arrangements for payment which I did and forwarded pop. It was on Tuesday, we then arranged for a drop off when their team is doing deliveries in Randburg area.

Thursdays delivery to us never happened, regardless of the fact that pump was loaded on the truck. When I call on Friday to ask; I get another cold shoulder and then manager says he’s calling the shop again to find out why. He’s basically out of excuses to give me.

When the driver finally arrived for a drop off, he tells me long story about leaving depot at 12pm so he couldn’t make it to us, only us. He then managed to deliver at other places except for us. When I then say why, his response was he turned back since it was almost his knock off time.

I don’t wish to deal with this company anymore. There’s plenty of businesses doing the same services as them. Stuff th