Went AWOL on me

Recently went to get my eyes checked for new glasses, at the Kenilworth-Claremont branch: did the doctor visit, had the tests done, doc sent through recommendations to the dispensing optician, and i opted to receive my detailed prescription as I did not see or find any frames that I liked, since then there has been no response from the lady, I have sent numerous emails and contact me messages with no win, I dont know how else to reach them as they’re were the ones that requested me to do business with them, I am disappointed at the after service l!