Abuse of customer data by Spectacle World

TO: Ryno van Wyk, Gail Cole CC: anyone interested

In fact ... I asked that my email address not be put on your mailing list, in the first place; so it should not have been necessary to remove it. The fact that it was and that I received unsolicited emails on TWO occasions (both AFTER I had specifically requested NOT to be put on any mailing list) is a flagrant disregard of my person ... and therefore an insult, because it treats me as just another means to the objectives of your business - profit.

I am not a person to you - only a record in your database, whose attention you seek with the intent purpose of selling your products and services, with no regard to whether I might need/want them, or not. In effect, you are using digital technology in a manner that dehumanises the recipients. An ethical use of the technology would be to bring to my attention, anything that I had explicitly agreed to .... like remind me of my next eye-test, or other appointment; AND ONLY IF, I had given my consent. But you are not using the technology in this manner - instead you are using it only to serve your selfish business (profit-making) objectives.

Secondly, you are a functionary of a business (a juristic person) who gets paid for doing what you do for Spectacle World. In other words, you are not Gail Cole; you are the practice manager, who has an obligation to ethical business practices and to the application of a professional (unemotional) code of conduct ... while I am a real person acting in my personal capacity. I do not get paid for wasting my time and energy, engaging with your organisation, to remind you of your obligations and of my rights.

If the actions of your business compromise or inconvenience me and cause me to have to take time to lodge a complaint, it has a material cost to myself ... for which you (I note) are not offering any material compensation. So, your 'sorry' does absolutely ****-all for me, ... it is utterly gratuitous and therefore just further insult. Because it is profit, not customer care that is your real objective concern.

My language is a reflection of how I feel as a person, about being disrespected in such manner; and I reserve the right to express myself however I choose to ...

The word 'poes' is found in urban usage to mean: poes (plural poese, diminutive poesie) 1. (vulgar) ******; female *******ia 2. (derogatory, slang) ****; ******; a contemptible person https://en.wiktionary.org/wiki/poes

Your disregard for customers is clearly 'contemptible', so I deem my usage of the word to be quite appropriate, in the circumstances.

Further, I used the word '****ing' as an adjective: ****ing (not comparable) 1. (vulgar) An intensifier, often applying more to the whole utterance than to the specific word it grammatically modifies. No ****ing way. https://en.wiktionary.org/wiki/****ing

Yes, my language is 'impolite' and it is deliberately so ... so that you begin to understand the anger that your customers feel (including those who are more 'polite') at the flagrant disregard you have for their data, the consequential inconvenience that results from that disregard ... and the lip-service you pay to the idea of 'customer care'.

In other words, your 'apology' is gratuitous - has no value; and because it has no value, is really just further insult.

SO, shove your 'apology' up your ass and don't dare lecture me about my ****ing language!

Shove it up your ass An insult that is used to show disinterest, or frustration. To dismiss a wrongful statement or action. https://www.urbandictionary.comdefine.php?term=Shove%20it%20up%20your%20ass