No technical support to end users

<p>Please explain to me how Paradox alarm systems are sold to anyone at various online and retail stores in SA for DIY installation, but if you have an issue Spectrum refuse to providetechnical  support.  Instead they insist that you get an installer out. Should you not ONLY be selling to installers then?</p> <p> </p> <p>Fed up with this nonsense</p>