PB
Pieter B
Active since Oct 2010
10
Reviews
0
Industries
Reviews
10 reviews35 months ago
Excellent service from claims department
I have consistently received excellent service form Momentum Insure's claims department this year. Many thanks to Kerusha Govender and Simone Phillips for AWESOME service! You made the claims process a totally pain free experience!
53 replies
108 months ago
Where have they gone?
<p>I bought a number of items from them over the last few years. They have been very reliable and I have had no reason to complain. The wrong item was delivered once, but they arranged to collect and swap it the very same day. I also received my last order in May on time and without any issues. I'm surprised to see all the negative reviews here. </p>
0 replies
115 months ago
No technical support to end users
<p>Please explain to me how Paradox alarm systems are sold to anyone at various online and retail stores in SA for DIY installation, but if you have an issue Spectrum refuse to providetechnical support. Instead they insist that you get an installer out. Should you not ONLY be selling to installers then?</p> <p> </p> <p>Fed up with this nonsense</p>
0 replies
116 months ago
Pathetic customer service
<p>I logged a query online on 1 September about discrepancies relating to the timing of quarterly Cashback rewards. I only received a response this morning - i.e. over three weeks later. The response was generic and did not answer my query at all. Why can't you read and try to understand before responding to queries? I also logged via phone about the same issue and I was supposed to get feedback within 24 hours. Guess what? I am still waiting! Since December my online profile shows a different timing of quarterly rewards, e.g. Aug-Oct, but the actual rewards cash backs are for Sep-Nov (which is correct). But why is there a one moth discrepancy on my profile? You need to fix this. Honestly you are irritating me to the n-th degree with your pathetic service.</p>
0 replies
117 months ago
Irritating the living **** out of me
<p>why all of a sudden can your system not accept 6 digits for a post box number. You have for 6 years been sending mail to this post box number. How ,any times do I have to phone to get this sorted out. Now you are sending mail to my residential address - why???? What planet are you from?</p>
159 replies
120 months ago
Same old service levels
<p>I've been trying to track international parcel RM238802262DE (local tracking number: RI290477525ZA) since 28 June 2016 when it arrives at the Johannesburg International Mail Centre. No luck getting hold of anyione on the phone. Where is my parcel?</p>
0 replies
128 months ago
Yet another pair in the rubbish bin
5 Pairs and all of them with the same problem: the strap snaps between the toes. Havaianas are probably the most expensive of their type - but they are also the only ones I've had that snap between the toes. I phoned their customer care line this morning just to be told that they're very sorry, but there is only a 6 month guarantee and they can't do anything for me if they're older than that. Really? After having had the same problem with 5 pairs? Hopeless!
0 replies
133 months ago
Excellent service
A big tank you to Brett Baartman at Discovery Insure Legal Recoveries who had the task of recovering my excess from the other party involved in a car accident recently. From day one I was kept informed about the progress - receiving a comprehensive update at least once a week.<br> <br> Very happy and very impressed.<br> <br> Thank you!
76 replies
136 months ago
Non delivery of multiple parcels
I am awaiting delivery of the following international parcels:<br> <br> RR908141600PL / RI273362669ZA (posted on 26 June 2014, last tracked on 18 September 2014 at JIMC)<br> RA663777000RU (posted 21 January 2015 and with customs since 21 February 2015)<br> LJ514541628US (posted 18 October 214 and no trace of it since 22 October 2014)<br> <br> Are you striking again?<br>
77 replies
136 months ago
What a waste of time
I ordered a video intercom on Saturday and was told that the order would be placed on Monday and the item should be there on Tuesday. On Wednesday afternoon when I went there the stock had not arrived yet. What makes it worse is that it took the guy 40 minutes to finally tell me that the stock had not arrived. He left me at the counter saying that he was going to check whether they had received the stock and came back with items for other customers instead.
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
4 (40%)