SC
Spectrum Communications
Unclaimed Business
SC
Spectrum Communications
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Security
#8NPS Score
0Unlikely
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Dave P
1 reviews | Active since Jan 2020
13 May 2020, 13:00
Quick and professional response greatly appreciated
There were on-going problems with a security system installed by a security company which they couldn't solve. Manie Steyn from Spectrum was contacted and was on site this morning with the security company. All problems now resolved.
Helpful (0)
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Dave P
1 reviews | Active since Jan 2020
13 May 2020, 13:00
Quick and professional response greatly appreciated
There were on-going problems with a security system installed by a security company which they couldn't solve. Manie Steyn from Spectrum was contacted and was on site this morning with the security company. All problems now resolved.
0
Replies (0)QB
Quintin B
1 reviews | Active since Jan 2020
5 Apr 2018, 14:55
Spectrum Communications - Paradox security panel
I am an security system installer and do business with different suppliers and products. Looking at all the companies that I work with Spectrum Communications is the worst - Over the long weekend I was busy with an installation and I needed software from the Paradox site. After many attempts to download needed software to configure the panel I mailed the main company "Paradox" asking for assistance. On 4 March 2018 I received a very polite mail informing me that Spectrum Communications is the sole supplier of Paradox systems and that I cannot bypass them. I immediately apologized and explained that I had no intention of bypassing them as I buy from a supplier "Dafron" in Pretoria and that I only needed access to the site in order to download the latest software. Liezel Broodryk from Spectrum Communications again answered spilling a lot of mumbo jumbo and not addressing my issue!!! - she honestly wants me to ask my supplier to download the needed software on my behalf. After again explaining to them that I only require access to the software she sends me a link to use for the downloads, this link doesn't work and I mail her back informing her of the problem, instead of assisting me she now say that I should go through my supplier or ask another installer. These people do not deserve to supply a product like Paradox of for that any other products. After all of this I am back at square one, I still do not have access to the Paradox site as an installer so I had to download the needed software from a site on the internet. I need to warn all supplier about this company, that by the way did have support problems in the past. Rather use one of the other big names available.
Helpful (0)
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Quintin B
1 reviews | Active since Jan 2020
5 Apr 2018, 14:55
Spectrum Communications - Paradox security panel
I am an security system installer and do business with different suppliers and products. Looking at all the companies that I work with Spectrum Communications is the worst - Over the long weekend I was busy with an installation and I needed software from the Paradox site. After many attempts to download needed software to configure the panel I mailed the main company "Paradox" asking for assistance. On 4 March 2018 I received a very polite mail informing me that Spectrum Communications is the sole supplier of Paradox systems and that I cannot bypass them. I immediately apologized and explained that I had no intention of bypassing them as I buy from a supplier "Dafron" in Pretoria and that I only needed access to the site in order to download the latest software. Liezel Broodryk from Spectrum Communications again answered spilling a lot of mumbo jumbo and not addressing my issue!!! - she honestly wants me to ask my supplier to download the needed software on my behalf. After again explaining to them that I only require access to the software she sends me a link to use for the downloads, this link doesn't work and I mail her back informing her of the problem, instead of assisting me she now say that I should go through my supplier or ask another installer. These people do not deserve to supply a product like Paradox of for that any other products. After all of this I am back at square one, I still do not have access to the Paradox site as an installer so I had to download the needed software from a site on the internet. I need to warn all supplier about this company, that by the way did have support problems in the past. Rather use one of the other big names available.
0
Replies (0)PB
Pieter B
1 reviews | Active since Jan 2020
31 Oct 2016, 09:33
No technical support to end users
<p>Please explain to me how Paradox alarm systems are sold to anyone at various online and retail stores in SA for DIY installation, but if you have an issue Spectrum refuse to providetechnical support. Instead they insist that you get an installer out. Should you not ONLY be selling to installers then?</p> <p> </p> <p>Fed up with this nonsense</p>
Helpful (0)
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Pieter B
1 reviews | Active since Jan 2020
31 Oct 2016, 09:33
No technical support to end users
<p>Please explain to me how Paradox alarm systems are sold to anyone at various online and retail stores in SA for DIY installation, but if you have an issue Spectrum refuse to providetechnical support. Instead they insist that you get an installer out. Should you not ONLY be selling to installers then?</p> <p> </p> <p>Fed up with this nonsense</p>
0
Replies (0)MB