Spectrum Communications - Paradox security panel

I am an security system installer and do business with different suppliers and products. Looking at all the companies that I work with Spectrum Communications is the worst - Over the long weekend I was busy with an installation and I needed software from the Paradox site. After many attempts to download needed software to configure the panel I mailed the main company "Paradox" asking for assistance. On 4 March 2018 I received a very polite mail informing me that Spectrum Communications is the sole supplier of Paradox systems and that I cannot bypass them. I immediately apologized and explained that I had no intention of bypassing them as I buy from a supplier "Dafron" in Pretoria and that I only needed access to the site in order to download the latest software. Liezel Broodryk from Spectrum Communications again answered spilling a lot of mumbo jumbo and not addressing my issue!!! - she honestly wants me to ask my supplier to download the needed software on my behalf. After again explaining to them that I only require access to the software she sends me a link to use for the downloads, this link doesn't work and I mail her back informing her of the problem, instead of assisting me she now say that I should go through my supplier or ask another installer. These people do not deserve to supply a product like Paradox of for that any other products. After all of this I am back at square one, I still do not have access to the Paradox site as an installer so I had to download the needed software from a site on the internet. I need to warn all supplier about this company, that by the way did have support problems in the past. Rather use one of the other big names available.