Worst service ever

I’ve been waiting for proper assistance since Tuesday, and the level of service has been honestly disappointing. I updated all my business contacts across social media and my website to the new landline, yet it feels like no one on their side takes this seriously.

The last message I got was on Monday, telling me to sign out. After that, nothing. I was told to add the PBX, which I did and paid for, and still no update or explanation. This has turned into the most frustrating service experience I’ve ever had. My previous virtual landline provider never put me through this kind of stress.

What makes it worse is that there doesn’t seem to be any proper customer care department. It honestly feels like the one person I’m dealing with is the only one working there. The business has potential, but the owner clearly doesn’t seem to care enough to build a proper support team. They really need to hire people who can handle customers professionally.

All I want is clarity on what’s happening and when my line will finally work with the welcome greeting. At this point, if they can’t sort it out, I’d rather get a refund and move back to my old provider. The whole situation is ridiculous and shows a serious lack of customer care.