Bad service from Johnathan

Website www.speedqueenrepairs.co.za Person's name Johnathan He came to check what is wrong with our speedqueen , he found that our machine's motor and fan belt is gone. We can actually claim this back from our insurance, we just needed a report from Johnathan. He was really keen to get his R250 immediately after his foundings, but after a week of beggin him for the report we have given up. I phoned him last Friday again and ask for the report he told me is on the road the entire day and did not have time. I told him that I will take it further and his response was not caring at all. He told me that if he needed our business he would run after us, obviously we are not worthy of his service. I am really disappointed in this young man's response