Pathetic Support from SpeedSurf

I joined onto an internet line some time last year.

My sister had an existing contract in play with this company and I opted to join onto their line.

When I joined I paid an installation fee to have the equipment set up and we communicated that the line speed would increase upon my joining.

Its been months and we've been having issues with our line speed continuously.

Whenever we raise it with the technical support we've been met with an arrogant attitude from their support staff.

They've finally indicated that the routers we have are not capable of receiving the speeds that we had required, and yet they knew our speed requirements and installed in anyway.

I'm infuriated and disgusted with the poor level of communication and customer service.

Would not recommend them to anyone, as they are continuously beating around the bush and stringing us along and never responding for weeks on end.