Terrible product and service

Firstly the product is poor not to mention the service. I had ***** on my bank account and due to their debits not being mandated or debichecked they were reversed so when I noticed that I made a payment into their account then they tell me I need to pay for the defaulted debit bare in mind the debit did go off as it supposed to I did not have control over the reversal. Terrible product and service.